Ryan Barker
Bountiful,UT
Summary
Accomplished collections strategist with two decades of leadership experience, proficient in creating collection strategies and cultivating high-performing teams through data-driven insights. Demonstrated success includes overseeing $2.9 billion in portfolio acquisitions, pioneering innovative collection management software adopted by multiple agencies and debt buyers, and effectively managing a diverse global team of developers and overseeing collection operations with 50+ FTE.
Overview
26
26
years of professional experience
Work History
Sr. Collections Strategy Manager
Bluevine
01.2023 - Current
- Transforms collection unit into enterprise class collection department
- Partner with BI and Product teams to identify areas of opportunity where small enhancements would yield greatest return
- Added strategic processes to enhance collections while working though Product development cycle to maximize collection results - 300% increase in staff efficiency & 240% increase in charge off recoveries
- Partner with Legal team to add additional collection tools and sync with on going collections strategy changes
- Work daily with Director of Risk operations to locate & fill in gaps in operational inefficiencies
- Partner with Capital Markets to deliver results to funding partners
- Over see all third-party relationships - Agencies, Attorney’s, and Bankruptcy
- Performed comprehensive reviews of all known enterprise level collection software solutions to address current and future needs, including AI self-cure option and third-party data integrations.
CEO
Mjollnir Group, Inc
01.2006 - 02.2023
- Managed Risk Operations for $1.8 Billion in Receivables
- Designed & Developed Collection Software Suite - 6 years of R&D
- Developed automated collection workflows using real time data to trigger both manual and automated collection attempts - generating 2MM in annual cost savings over 12 years.
- Managed both internal and remote teams - 50+FTE
- Managed External Recovery Operations of 3rd Party Agencies and Attorneys - 31 external partners
- Developed Performance KPI's for each product vertical (retail, installment, Fin-tech, SaaS, credit card)
- Created Performance based automated distribution algorithm to help identify strengths and weakness in agency performance to increase overall liquidation rates
- Performed Security and Compliance audit every 6 months at off-site partners
- Integrated Regulatory Compliance measure into Collection Software
- System-wide Compliance: Federal Regulations & policy driven protocols
- Developed proprietary analytics used to determine portfolio values
- Developed Fraud metrics to check for invalid or manipulated data sets.
COO
Arches Financial LLC
01.2003 - 01.2008
- Managed debt portfolios, strategically overseeing performance and growth of AR assets. $60-$730MM in acquisitions over 4 years
- Spearheaded acquisition initiatives, secure new business opportunities, resulting in consistent expansion of company's market presence
- Developed purchasing strategies optimizing liquidity and funds utilization through ongoing analysis and execution of portfolio evaluation strategies
- Served as Collections Software Administrator, leveraging technological tools to facilitate seamless debt collection processes while ensuring compliance with industry regulations.
Recovery Manager
Citigroup
01.1998 - 01.2003
- Effectively supervised the Recovery Department, encompassing the administration of the RMS collection system, debt sales, collections floor, agency outsourcing, legal processes, and probate matters
- Demonstrated expertise in meticulously managing debt inventory during the pivotal consolidation phase of two financial centers, ensuring seamless and efficient transition
- Managed the assessment and mitigation of operational risks, employing initiative-taking measures that significantly reduced the potential impact of unforeseen events
- Led training programs and workshops to educate employees on recovery procedures, fostering a culture of preparedness and empowering staff to respond effectively to crisis situations
- Collaborated with executive leadership to define recovery objectives, aligning strategies with business goals and regulatory requirements to guarantee a robust recovery framework.
Education
Bachelor of Science - Accounting
Concordia University, University of Utah
03.2002
Skills
- Strategy Management
- Data Analytics
- Risk Management
- Process Optimization
- Debt Recovery
- Credit Analysis
- Portfolio Management
- Operational Efficiency
- Payment Strategies
- Regulatory Compliance
- Stakeholder Engagement
- Analytics Interpretation
- Collections Software Development
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Key Performance Indicators
- Documentation And Reporting
- Project Planning
- Performance Tracking and Evaluation
- Technical Proficiency
References
Reference
Timeline
Sr. Collections Strategy Manager
Bluevine
01.2023 - Current
CEO
Mjollnir Group, Inc
01.2006 - 02.2023
COO
Arches Financial LLC
01.2003 - 01.2008
Recovery Manager
Citigroup
01.1998 - 01.2003
Bachelor of Science - Accounting
Concordia University, University of Utah
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