Ryan Barrera
San Antonio,TX
Summary
Results-driven Operations and Sales Support Professional with 18 years of experience in managing high-volume departments and overseeing insurance account management and inside sales. Expertise in gross profit performance, labor budgeting, workforce planning, and inventory management. Focused on enhancing customer relationships and advancing team capabilities through strategic employee development and effective solutions.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Account Manager, Inside Sales
State Farm
San Antonio, Texas
05.2024 - Current
- Supported State Farm customer account management for auto, home, and life insurance policies.
- Reached out to prospects and current clients about coverage choices and policy renewals.
- Reached out to prospects and existing clients about coverage options and renewals.
- Coordinated customer outreach efforts to strengthen client relationships.
- Updated lead tracking, follow-ups, and sales activity in CRM software.
- Resolved customer disputes and complaints promptly to enhance satisfaction.
- Developed proposals for new business opportunities aligned with client requirements.
Meat Department Manager
HEB Grocery Store
San Antonio, Texas
09.2018 - 05.2024
- Supported gross profit labor budgets and shrink tracking while monitoring key financial and operating measures.
- Helped manage product ordering, inventory levels, availability, merchandising, and daily workflow to support sales, quality, and department standards.
- Assisted with daily operations across teams and workflows.
- Built department schedules and assigned tasks based on employee strengths and experience to improve workflow.
- Coached team members on equipment safety, food handling, and merchandising techniques to support compliance and operational efficiency.
- Shared new ideas and solutions that improved team performance and supported department goals.
- Conducted initial candidate interviews and worked with store leadership on hiring decisions, onboarding, training, and employee development.
Department Lead
HEB Grocery Store
San Antonio, Texas
03.2015 - 09.2018
- Supported safety, sanitation, and food-handling procedures across department areas.
- Kept department on track for sales and profit goals through waste reduction and identification of revenue opportunities.
- Led regular staff meetings to review objectives, deadlines, and progress toward goals.
- Worked with managers to support department goals and store readiness.
- Helped supervise departmental personnel and assigned tasks during manager absences and busy periods.
- Supported shrinkage control and safety awareness while reviewing sales and inventory data, identifying trends, and preparing management reports.
Department Specialist
HEB Grocery Store
San Antonio, Texas
04.2012 - 03.2015
- Applied quality assurance checks to improve customer experience with department services.
- Coached partners on merchandising, stocking, and customer service standards to enhance customer satisfaction.
- Monitored inventory levels and alerted management to shortages for prompt reordering.
- Guided staff on policy questions and process direction to ensure compliance and streamline operations.
- Trained new employees on policies and procedures.
Customer Service Representative
HEB Grocery Store
San Antonio, Texas
03.2008 - 04.2012
- Engaged with customers to understand needs, resolve issues, and provide product information.
- Enhanced customer satisfaction by resolving concerns with friendly, knowledgeable service.
- Built strong customer relationships through personalized help and follow-up support.
- Consistently met company standards for customer service and attendance. for customer service, attendance, and performance.
- Organized and replenished stock to maintain optimal product displays, merchandise, and maintain department appearance standards.
Education
High School Diploma -
Del Rio High School
Skills
- CRM software and account management
- CRM management
- Sales proposals
- Client retention strategies
- Team supervision and training excellence
- Budget tracking and analysis
- Budget tracking
- Customer service
- Budget tracking
Certification
- Property & Casualty Insurance License
- Life & Health Insurance License
Timeline
Account Manager, Inside Sales
State Farm
05.2024 - Current
Meat Department Manager
HEB Grocery Store
09.2018 - 05.2024
Department Lead
HEB Grocery Store
03.2015 - 09.2018
Department Specialist
HEB Grocery Store
04.2012 - 03.2015
Customer Service Representative
HEB Grocery Store
03.2008 - 04.2012
High School Diploma -
Del Rio High School