Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Summer Day

Mesquite

Summary

Dynamic Account and Project Manager with a proven track record at Texas Package Solutions, excelling in client relationship management and strategic planning. Demonstrated success in expanding client bases and fostering strong partnerships, achieving notable account growth. Skilled in CRM software and teamwork, my approach has consistently enhanced client satisfaction and operational excellence.

Sales professional prepared to leverage extensive experience in account management and inside sales to contribute to organizational success. Proven track record of building and nurturing client relationships to drive revenue growth. Possesses collaborative mindset, adaptable to changing needs, with focus on achieving results through strategic planning and execution.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Account Manager, Inside Sales

Texas Package Solutions
05.2022 - Current
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
  • Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
  • Developed strong relationships with key clients, resulting in increased account retention and growth.
  • Expanded client base through targeted prospecting and effective lead generation efforts.
  • Consistently maintained high levels of client satisfaction through proactive communication and prompt problem resolution.
  • Delivered informative product demonstrations to prospective clients, showcasing the value of our offerings in meeting their specific needs.
  • Conducted thorough market research to identify emerging industry trends, adjusting sales strategies accordingly.
  • Developed and implemented sales strategies to increase revenue.
  • Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Built relationships with customers and community to establish long-term business growth.

Project Manager, Client Services

Texas Package Solutions
05.2022 - Current
  • Managed risks proactively by identifying potential issues and implementing mitigation strategies, ensuring smooth project progression.
  • Improved client satisfaction by delivering high-quality project outcomes within budget and on schedule.
  • Fostered strong relationships with clients, leading to increased contract renewals and referrals.
  • Developed and executed comprehensive project plans to ensure timely completion of deliverables.
  • Maintained comprehensive documentation for all project phases, ensuring transparency and timely access to information for stakeholders.
  • Established a solid reputation as a trusted advisor by consistently exceeding client expectations through exceptional service delivery.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Maintained open communication by presenting regular updates on project status to customers.

Education

High School Diploma -

Ford High School
Quinlan
06-2020

Skills

  • Account management
  • Inside sales
  • Project planning
  • Client services
  • Teamwork and collaboration
  • Project scheduling
  • Client services quality
  • Client relations
  • Team collaboration
  • Client relationship management
  • Project tracking
  • Relationship building
  • Strategic planning
  • Sales development
  • Client relationship building
  • Project estimation and bidding
  • Issue resolution
  • Client monitoring
  • Project management
  • Customer relationship management (CRM)
  • CRM software
  • Online sales growth
  • Client meetings
  • Sales and operations
  • Luxury sales experience

Certification

  • CPR/AED Certification

Timeline

Account Manager, Inside Sales

Texas Package Solutions
05.2022 - Current

Project Manager, Client Services

Texas Package Solutions
05.2022 - Current

High School Diploma -

Ford High School

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