Ryan Bartlett
Irving,TX
Summary
Detail-oriented Cargo Services Officer with expertise in cargo compliance, weight and balance, and inventory management. Proven ability to enhance operational efficiency through effective workflow optimization and strong team collaboration.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Cargo Services Officer
Cathay Pacific Cargo
Dallas, TX
04.2024 - Current
- Coordinated with ground staff to ensure timely cargo handling and delivery, enhancing overall operational efficiency.
- Managed cargo documentation to ensure efficient processing and compliance.
- Monitored shipment schedules to optimize workflow and resource allocation.
- Implemented best practices for inventory management and tracking systems, improving accuracy and accountability in cargo handling.
- Trained new team members on operational procedures and safety protocols, contributing to a safer and more knowledgeable workforce.
- Communicated with clients regarding shipment status and service inquiries promptly.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Implemented risk management strategies to mitigate potential threats.
Flight Service Coordinator
American Airlines
Dallas, TX
12.2023 - 03.2024
- Coordinated Flight Attendant parking and Crew ID issuance to streamline access and operations.
- Interacted with Flight Attendants at Crew Service Center to effectively resolve queries and enhance support.
- Respond to Flight Attendants’ general questions in person and by phone.
- Assist Duty Managers with all aspects of Flight Service operations.
- Provide tablet support at Crew Service Centers.
- Processed expense reimbursements and managed mail and FedEx shipments to ensure timely delivery.
- Ordered supplies for crew rooms to ensure availability. and maintain the e-board in crew rooms.
- Ensure office and crew room computers/equipment are in working condition.
Airport Operations Agent
Southwest Airlines
Dallas, TX
02.2019 - 11.2023
- Coordinated aircraft arrivals and departures to enhance efficiency of boarding processes.
- Ensured compliance with safety regulations during ground handling operations.
- Assisted passengers with check-in and baggage inquiries, ensuring smooth travel experience.
- Communicated with flight crews to relay important operational information.
- Collaborated with other departments to resolve passenger issues promptly.
- Assisted with the boarding process, ensuring that all necessary documents were in order.
- Performed load calculations, weight and balance computations, and cargo documentation.
Education
High School Diploma -
Irving High School
Irving, TX07-2017
Some College (No Degree) - Business Management
Randall University
Moore, OKSkills
- Cargo compliance
- Weight and balance
- Inventory management
- Ground operations coordination
- Flight operations coordination
- Operational planning
- Operational training
- Time management
- Client relationship management
- Team collaboration
Certification
- IATA Dangerous Goods Certificate
- Super Heavy Licensed
- Ramp Handling Trainer
Timeline
Cargo Services Officer
Cathay Pacific Cargo
04.2024 - Current
Flight Service Coordinator
American Airlines
12.2023 - 03.2024
Airport Operations Agent
Southwest Airlines
02.2019 - 11.2023
High School Diploma -
Irving High School
Some College (No Degree) - Business Management
Randall University