Ryan Bates

Increased company growth through collaboration with sales and marketing departments.

• Collaborated with senior management to develop strategic initiatives and long term goals.
• Head of department that converts new POS customers to credit card processing merchants
• Direct report for 8 employees (onsite and remote)
• Improved new customer closing percentage from 40% to 90% over 10 years
• Managed over 10,000 merchant accounts
• Responsible for tracking trends of existing merchants to identify VIP merchants as well as potential churn
• Main contact working with partners to negotiate buy rates, long term strategy, merchant satisfaction, among numerous other duties

• Conducted over 100 daily outbound sales calls to small businesses offering beneficial services.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Served customers with knowledgeable, friendly support at every stage.
• Attended monthly sales meetings and quarterly sales trainings.