Ryan Batteast
Frederick,MD
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering a number of years of experience providing quality administrative support to clients. Also a punctual and efficient Delivery Driver and Independent Contractor known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
13
13
years of professional experience
Work History
Remote Virtual Assistant & Appointment Setter
365 Appraisals LLC
South Bend, IN
10.2021 - Current
- Do preliminary research, bid, accept and decline all appraisal orders in the state of Indiana and Michigan
- Keep consistent communication with every Appraisal Management Company that sends us orders
- Call the point of contact or listing agent to schedule the appraisal appointment for the home
- Sign up for business through new Appraisals Management Company throughout the year
- Annually update and submit the appraisers License, Insurance, and W9 on each Appraisal Management Company website.
Delivery Driver
Uber Eats
Frederick, MD
08.2021 - Current
- I pick up orders from restaurants, verify the order is correct, and drop them off to the customer who ordered them
- I usually communicate with the customer when I arrive at the restaurant that I'm still waiting on the order when I get there
- When I get the food I confirm that the restaurant has given me everything the customer paid for
- I then notify the customer that I'm on the way and tell them how many minutes I'm away from them based off GPS
- I drop the food off where they tell me to in the notes, take a picture, and text them where I left it.
SSR
Cintas
Puyallup, WA
04.2017 - 04.2020
- SSRs drive a truck along an established route and service an existing customer base
- It is a physical, fast-paced, indoor/outdoor position in which the SSR delivers and picks up shop towels, chemical cleaning products and other rental items
- SSRs are the face of Cintas to our customers and must work to build rapport with key decision makers, ensure quality standards and proactively solve customer concerns
- Responsibilities also include growing our existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory while working professionally, safely and complying with Department of Transportation (DOT) regulations
- SSRs have to meet KPI goals to be recognized for pay increases, quarterly awards, and annual awards.
Sales Utility Route Relief
Nestle USA
Tinley Park, IL
05.2015 - 02.2017
- Maintained an average of $100,000 monthly in sales while filling in for a Sales representative or various routes during vacations and vacancies
- Maintained and provided growth to a Sales Representative route while she was on a 3 month leave after pregnancy
- Increased sales at existing accounts through execution of planned promotions, demand forecasting, just-in-time inventory and space management, incremental displays and POS materials
- Trained and continuously coached front line team in execution of Nestle based standards including handling, rotation and spoil management on several routes
- Implemented accurate spoils reporting for financial reconciliation and category analysis
- Provided high level of collaboration and timely response to internal and external customers.
Merchandiser
Nestle USA
Hobart, IN
11.2014 - 05.2015
- Stocked product, built displays, assisted in inventory preparation as needed
- Regularly audited shelf and back stock for damaged and expired product.
Frozen Inventory Analyst
Meijer
Merrillville, IN
03.2012 - 11.2014
- Supervised and maintained frozen department sales floor, swept any ice debris and trash that may have accumulated in freezer
- In charge of all frozen inventory, the lead on yearly corporate inventory counts for frozen department, and used computer system in order to keep an accurate inventory count on all frozen items
- Stocked frozen product onto shelves in aisles and displays at the end of aisle based off of tag to tag.
Education
Bachelor of Science in Business Administration -
Indiana University Northwest
05.2013
Skills
Database Management
Materials transport
Auto delivery
Logistics knowledge
Commercial driving
Vehicle inspections
Knowledge of state roads and highways
GPS and route planning
Safety-conscious
Delivery recordkeeping
Customer Response
Map reading and navigation skills
Safe driver training
Route logs
Scheduling
Meeting arrangements
Customer relations and communications
Recordkeeping
Business administration
Filing and data archiving
Scheduling and calendar management
Additionalinformation - Softwareskills
- Microsoft Word
- Excel
- PowerPoint
- Ability to learn new software quickly
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Remote Virtual Assistant & Appointment Setter
365 Appraisals LLC
10.2021 - Current
Delivery Driver
Uber Eats
08.2021 - Current
SSR
Cintas
04.2017 - 04.2020
Sales Utility Route Relief
Nestle USA
05.2015 - 02.2017
Merchandiser
Nestle USA
11.2014 - 05.2015
Frozen Inventory Analyst
Meijer
03.2012 - 11.2014
Bachelor of Science in Business Administration -
Indiana University Northwest