Summary
Overview
Work History
Education
Skills
Languages
Timeline
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RYAN BLACK-NEALIS

Union,NJ

Summary

Experienced professional with a proven track record in management, business development, business administration, and communication. Excel at interfacing with others at all levels to ensure organizational and individual goals are exceeded. An accomplished manager of time with the skills necessary to direct, train, and motivate peers/partners to their fullest potential. Looking for the opportunity to lead, grow, and develop a team safely and successfully while ensuring best interests of the organization, consumer, and shareholders are met.

Overview

13
13
years of professional experience

Work History

Attendance Flight Services Manager

American Airlines
06.2023 - Current
  • Maximize attendance by setting expectations, monitoring occurrences, mentoring team members, consistent accountability on all levels, and follow through.
  • Communicate clearly with flight attendants, union, and business partners to ensure all parties are on same page and working toward established common business goals.
  • Maintain professional demeanor by staying calm and remaining composed when addressing employees regardless of situation or demeanor..
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Customer Service Manager, Airport Operations

American Airlines
03.2022 - Current
  • Held multiple roles within management position including Safety, Special Projects, Environmental Coordination, Line (Ramp) Services and Allocation of Assets.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Aided senior leadership during decision-making processes and generated daily reports to recommend corrective actions and improvements.

Airport Operations Supervisor/Ramp Services

United Airlines
05.2017 - 03.2022
  • Accelerated operations with new and improved procedures targeting areas of opportunity ensuring systematic growth
  • Trimmed waste at all levels, regularly reviewing team activities and records to identify, mitigate, and minimize risk and exposure
  • Coordinated optimal employee coverage for business needs with well-prepared team schedules
  • Stimulated production by establishing milestones for agents and monitored performance
  • Encouraged cohesiveness within diverse team to accomplish daily objectives and meet long-term goals
  • Performed while maintaining full compliance with legal, health, and safety regulations
  • Enabled and encouraged team while handling high-volume work by prioritizing tasks and strategically placing resources
  • Organized and coordinated work for 30+ team members
  • Developed solid relationships with team, partners, customers, and vendors.

Owner/ Security and Management

RN Consulting
01.2011 - 01.2018
  • Implemented, produced and enhanced strategic security detail for special events, concerts, and fine dining establishments
  • Oversaw more than 15 security and 3 management employees working within service industry
  • Developed and implemented training procedures for all newly hired personnel ensuring that every detail be met and expectations of employee conduct exceed that of which was agreed upon.

Education

Bachelor of Arts - Criminal Justice / Public Administration

Kean University
Union, NJ

Associate of Science - Criminal Justice

Union County College
Cranford, NJ
06.2015

Skills

  • Leadership
  • Relationship Management
  • Safety Management
  • Employee Development
  • Detail Oriented
  • Task Prioritization
  • Problem Anticipation and Resolution
  • Regulatory Compliance
  • Accident and Injury Investigation
  • Conflict Resolution
  • Problem Solving
  • Coaching and Mentoring

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Attendance Flight Services Manager

American Airlines
06.2023 - Current

Customer Service Manager, Airport Operations

American Airlines
03.2022 - Current

Airport Operations Supervisor/Ramp Services

United Airlines
05.2017 - 03.2022

Owner/ Security and Management

RN Consulting
01.2011 - 01.2018

Bachelor of Arts - Criminal Justice / Public Administration

Kean University

Associate of Science - Criminal Justice

Union County College

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RYAN BLACK-NEALIS