Darla Benjamin
Honolulu,HI
Summary
Strong leader with 25 years of managerial experience in the Aviation Industry. Includes front line operations, administrative functions, and mentoring employees by focusing on their growth and development.
Overview
21
21
years of professional experience
Work History
Manager, In-Flight Services
Hawaiian Airlines
Honolulu, HI
01.2022 - Current
- Report to Senior Manager, In-Flight Operations
- Manages on board service and regulatory compliance, ensuring standards are followed as directed by our brand promise and regulatory agencies
- Conduct daily pre-flight briefings; Deliver business information and inspire/motivate Flight Attendants to provide world class service in alignment with our company values
- Concourses (Hub turns / Neighbor Island presence / North America and International Flights) to provide Flight Attendant support and ensure policy compliance
- Implement assigned initiatives (baggage issues / delays, etc.)
- Responsible for the application of the DOT random Drug Testing process
- Handles In-Flight delays and irregular operations
- Represents In-Flight on all Ops Calls
- Represent In-Flight in Gate actions (medical / law enforcement, etc.) Supporting impacted Flight Attendant's
- Manage In-Flight security issues (KCM / AOA, etc.)
- Coordinate Flight Attendant impact during delays, gate changes and irregular operations to achieve on-time departures and minimize delays attributed to In-Flight
- Liaison between In-Flight, Catering, and Customer Service departments to ensure highest quality of passenger service
- Respond to Flight Attendant requests for assistance at departure gates during boarding process and flight arrivals
- Actively engage Flight Attendants, increase engagement, promote our brand promise and improve safety compliance (reducing On the Job Injury (OJI) occurrences)
- Perform on-board observation flights (or similar program) with Flight Attendants as needed
- Responsible for all activities as assigned
- Ensure Company's uniform policy is adhered to at all times.
Scoot Business Manager, Air New Zealand trainer
Hallmark Aviation
Honolulu, HI
01.2017 - 01.2022
- Directly oversees all above the wing operations and staff
- Delegates workload accordingly to ensure successful and on-time departures
- Enforces safety, security, and grooming standards
- Manages attendance records and completes payroll
- Controls the budget for labor costs and allocations
- Ensure that account operates according to schedule and service level agreements
- Executes disciplinary steps as needed.
Supervisor/Instructor
Flight Services Intl.
Houston, TX
01.2012 - 01.2017
- Purser: As the lead flight attendant, supervised and managed the cabin crew to ensure guest remained comfortable and safe throughout the flight
- Instructor: Provided training for the service, operational and FAA regulatory requirements
- Helped develop and design training materials
- Monitored and assessed the performance of the cabin crew
- Prepared classroom and mock cabin for training sessions
- Coach and motivated cabin crews during initial, recurrent training and during inflight operations.
Lead Flight Attendant
Omni Air International
Las Vegas, NV
01.2003 - 01.2012
- Supervised flight operations and flight attendants
- Ensured safety and security of aircraft and guest
- Ensured compliance of company safety, service and FAA procedures and regulations were upheld
- Liaison with the following: flight crew, ground operations, catering, and maintenance personnel.
Education
International Air Academy
11.1996
Skills
- Communication
- Collaboration & Teamwork
- Leadership
- Mentoring
- Time Management
- Decision Making
- Self-motivation
- Conflict Resolution
Timeline
Manager, In-Flight Services
Hawaiian Airlines
01.2022 - Current
Scoot Business Manager, Air New Zealand trainer
Hallmark Aviation
01.2017 - 01.2022
Supervisor/Instructor
Flight Services Intl.
01.2012 - 01.2017
Lead Flight Attendant
Omni Air International
01.2003 - 01.2012
International Air Academy