Ryan Brown
Eatontown,NJ
Summary
Dynamic professional with a proven track record at Monster Mini Golf and Eatontown Recreation Department, excelling in customer service and leadership. Skilled in fostering teamwork and resolving complaints, significantly enhancing team efficiency and customer satisfaction. Expert in safety protocols and creative problem-solving, adept at driving positive outcomes in fast-paced environments. Highly efficient Team Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Team Member
Monster Mini Golf
10.2023 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted customers in selecting merchandise best suited to needs.
Summer Camp Counselor
Eatontown Recreation Department
07.2021 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Fostered a supportive and inclusive environment for all campers, promoting teamwork and respect among peers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Implemented camp activities fostering physical, social, and emotional growth.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Administered first aid quickly to provide health and safety to campers.
- Implemented safety protocols during recreational activities, reducing the risk of injuries among campers.
- Maintained accurate records of camper attendance, medical information, and incident reports as required by regulatory standards.
- Organized special events such as talent shows or field trips, creating memorable experiences for all participants.
- Developed strong rapport with parents by addressing concerns promptly and professionally during pick-up and drop-off times.
- Improved camper engagement by designing and implementing diverse range of outdoor activities.
Education
High School Diploma -
Monmouth Regional High School
Tinton Falls, NJ06.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Leadership Qualities
- Workplace Safety
- Heavy Lifting
- Safety understanding
- Computer Skills
- Decision-making capabilities
- Creativity and Innovation
- Complex Problem-Solving
- Complaint resolution
- Facility Cleaning
- Equipment Maintenance
Timeline
Team Member
Monster Mini Golf
10.2023 - 05.2024
Summer Camp Counselor
Eatontown Recreation Department
07.2021 - 08.2022
High School Diploma -
Monmouth Regional High School
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