Ryan Bubany
Denver,CO
Summary
Results-driven Field Service Lead Technician with expertise in team leadership, issue resolution, and safety compliance. Proven track record in streamlining workflows and mentoring technicians and co-workers to enhance operational efficiency. Recognized for mentoring junior technicians, implementing safety protocols, and achieving significant reductions in service turnaround time.
Overview
14
14
years of professional experience
Work History
Field Service Lead Technician
Crown Lift Trucks
04.2019 - Current
- Led team in troubleshooting and repairing lift truck machinery, ensuring operational efficiency.
- Mentored junior technicians in best practices for diagnostics and maintenance procedures.
- Streamlined workflow processes, reducing service turnaround time significantly.
- Implemented safety protocols that enhanced workplace safety compliance across the team.
- Assisted FSM with GPS Audits, TSO Audits, Accident Reports and PM Audits
Field Service Manager
Crown Lift Trucks
05.2022 - 05.2024
- Managed field service operations, ensuring timely resolution of customer issues and equipment repairs.
- Supervised a team of technicians, fostering skill development and enhancing service delivery quality.
- Managed WIP, Invoices and billing discrepancies
- Performed 1 on 1 customer interactions to understand and provide the best service related to customer needs.
- Assisted in evaluating and hiring technicians and seeing the on-boarding process from start to finish.
- Provided technician evaluation data to upper management for technician semi-annual and annual performance evaluations.
- Performed CI Evaluations and internally reviewed CI discrepancies and managed ways to find resolutions to them.
Automotive ASE Master Technician
Mike Naughton Ford
09.2012 - 04.2019
- Conducted complex diagnostic tests to identify vehicle issues and recommend appropriate repairs.
- Collaborated with parts department to ensure timely availability of components for repairs and maintenance tasks.
- Maintained detailed records of service work performed, ensuring compliance with manufacturer guidelines and warranty requirements.
- Provided expert guidance on troubleshooting electrical systems, improving resolution rates for customer concerns.
- Provided Mentorship for Apprentices for diagnosing and repairing Automotive and Diesel Vehicles and building and maintaining customer relationships.
- Repaired and Rebuilt internal combustion engines including but not limited to long blocks, short blocks, head gaskets, timing chains/ belts, exhaust, turbos, electrical and customer modifications.
- Electrical diagnostics and wiring repair, specific special diagnostic tools and software programming including custom MAPS allowing for optimal fuel and timing for high performance applications.
Education
Associate of Science - Automotive Engineering
West Wood School of Technology
Denver, COSkills
- Testing and repair
- Diagnostic testing
- Safety compliance
- System maintenance
- Schematics interpretation
- Mechanical troubleshooting
- Electrical systems
- Codes compliance
- Report preparation
- Remote support management
- Team scheduling
- Work Planning and Prioritization
- Issue resolution
- Documentation and reporting
- Works Well Under Pressure
- Multitasking and organization
Timeline
Field Service Manager
Crown Lift Trucks
05.2022 - 05.2024
Field Service Lead Technician
Crown Lift Trucks
04.2019 - Current
Automotive ASE Master Technician
Mike Naughton Ford
09.2012 - 04.2019
Associate of Science - Automotive Engineering
West Wood School of Technology