Donald Ewoldt
9413 Medford Falls Dr,NV
Summary
Dynamic Field Service Lead Technician with a proven track record at Crown Lift Trucks, excelling in electrical and mechanical troubleshooting and safety compliance. Enhanced team productivity through effective training programs and process improvements, achieving observable reductions in service downtime. Strong relationship-building skills foster collaboration across teams to resolve complex technical issues efficiently. Meticulous Field Service Technician offering excellent skills in installation, repair, maintenance and customer service. Offering proven history of reliability and integrity, demonstrated across years of industry experience. Experienced, with over 21 years in the industry. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within Crown.
Overview
30
30
years of professional experience
Work History
Field Service Lead Technician
Crown Lift Trucks
Las Vegas, NV
05.2025 - Current
- Supervised team operations, ensuring adherence to safety protocols and procedures.
- Conducted routine inspections and maintenance on lift trucks to enhance performance reliability.
- Trained new technicians on equipment handling and repair methodologies for improved efficiency.
- Developed process improvements that streamlined workflow and reduced downtime in service tasks.
- Collaborated with cross-functional teams to resolve technical issues and optimize service delivery.
- Led troubleshooting efforts for complex mechanical failures, ensuring timely resolution of customer issues.
- Implemented training programs that elevated team skill levels and enhanced overall productivity in operations.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Field Service Lead Technician
Crown Lift Trucks
Plainfield, IN
08.2019 - 05.2025
- Led installation and maintenance of material handling equipment to ensure optimal performance.
- Trained and mentored junior technicians, enhancing team efficiency and service quality.
- Diagnosed mechanical issues and implemented effective solutions to minimize downtime.
- Collaborated with clients to understand their needs, providing tailored service support.
- Improved customer satisfaction by promptly addressing and resolving field service issues.
- Developed strong relationships with clients by providing exceptional customer service and support.
Field Service Technician
Crown Lift Trucks
Ontario, CA
12.2004 - 05.2019
- Diagnosed and repaired lift truck malfunctions to ensure optimal performance.
- Conducted routine maintenance and inspections to enhance equipment reliability.
- Collaborated with customers to identify service needs and provide tailored solutions.
- Trained junior technicians on best practices for repairs and safety protocols.
- Utilized diagnostic tools and software for troubleshooting complex mechanical issues.
- Managed inventory of parts and supplies, ensuring timely availability for service operations.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Entry Level Technician
Sunrise Ford of Fontana
Fontana, CA
08.2003 - 12.2004
- Conducted routine inspections and diagnostics on vehicles to ensure optimal performance.
- Assisted in the repair and maintenance of various automotive systems, enhancing vehicle reliability.
- Utilized specialized tools and equipment for efficient troubleshooting and repairs.
- Collaborated with team members to streamline service operations and improve workflow efficiency.
Machinist Mate 3rd Class
United States Navy
Mayport, FL
04.1996 - 08.2000
- Operated and maintained machinery to ensure optimal performance in ship systems.
- Conducted routine inspections and preventative maintenance on propulsion equipment.
- Assisted in troubleshooting mechanical issues to minimize downtime and enhance operational readiness.
- Collaborated with team members to execute repair procedures efficiently under pressure.
Education
Automotive Technician - Automotive Technology
Universal Technical Institute
Rancho Cucamonga, CASkills
- Troubleshooting
- Safety compliance
- Schematics interpretation
- Mechanical troubleshooting
- Electrical systems
- Hydraulic systems
- Maintenance and repairs
- Attention to detail
- Documentation and reporting
- Preventive Maintenance
- Relationship building
- Familiar with excel, quipware, partner, power bi, on base, outlook, verizon connect and Crown360
Timeline
Field Service Lead Technician
Crown Lift Trucks
05.2025 - Current
Field Service Lead Technician
Crown Lift Trucks
08.2019 - 05.2025
Field Service Technician
Crown Lift Trucks
12.2004 - 05.2019
Entry Level Technician
Sunrise Ford of Fontana
08.2003 - 12.2004
Machinist Mate 3rd Class
United States Navy
04.1996 - 08.2000
Automotive Technician - Automotive Technology
Universal Technical Institute