Ryan Bubnack
Customer Service Professional
San Diego,CA
Summary
Reliable and driven professional committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Host, Server & Manager
Bayou Kitchen / Bud & Rob's New Orleans Bistro
2019.10 - 2024.06
- Successfully handled high-pressure situations with composure without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Assistant Project Manager & Property Manager
Civic San Diego
2016.12 - 2020.07
- Oversaw management of City owned property portfolios, driving activation and efficient interim uses while sites await disposition.
- Delivered due diligence materials to Project Managers dealing with disposition of Affordable Housing Assets.
- Effectively processed project-specific contracts and managed obligations of developers, contractors, and community leaders.
Maitre'D
Bud's Louisiana Cafe
2015.06 - 2018.09
- Greeted customers warmly upon arrival and provided a friendly environment throughout the dining experience.
- Strategically led FOH team by assigning duties, work stations, and responsibilities.
- Spoke clearly and persuasively in positive or negative situations to achieve optimal customer satisfaction.
Education
BBA - Business Administration & Real Estate
University of San Diego
San Diego, CA 2014.01 - 2016.05
Skills
Team Collaboration
Exceptional Communication
Guest Relations
Customer Service
Product Knowledge
Emotional Intelligence
Timeline
Host, Server & Manager
Bayou Kitchen / Bud & Rob's New Orleans Bistro
2019.10 - 2024.06
Assistant Project Manager & Property Manager
Civic San Diego
2016.12 - 2020.07
Maitre'D
Bud's Louisiana Cafe
2015.06 - 2018.09
BBA - Business Administration & Real Estate
University of San Diego
2014.01 - 2016.05