Ryan Byrne
Anchorage,AK
Summary
Personable and dedicated Customer Service Representative with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Field Artillery Officer
United States Army
04.2021 - Current
- Served in various roles including Brigade Schools Officer In Charge, Public Affairs Representative for the Fires Center of Excellence, and Fire Support Officer
- Analyzed terrain data to develop fire plans for the organization's area of responsibility.
- Served as a liaison between higher command elements and subordinate units regarding operational matters.
- Maintained records related to personnel assignments, training activities, supply inventories.
- Successfully handled the processing and tracking aspect of 2/11 personnel packet submissions and course results for a team comprised of over 4,000 soldiers.
Seasonal Driver Helper
United Parcel Services
Cincinnati, Ohio
11.2017 - 12.2020
- Performed efficient scanning and recording of packages for improved delivery tracking
- Delivered packages safely to various locations including businesses, houses, and apartments.
Event and Ranch Associate
Honey Suckle Ranch
New Richmond, Ohio
11.2015 - 11.2020
- Successfully orchestrated the logistics and setup for various weddings, while delivering exceptional guest service during the entire event.
- Demonstrated proficiency in operating the Kubota equipment for various tasks such as hole digging with the auger and removing fallen timber while maintaining safety standards.
- Successfully constructed a new pasture by installing horse fencing with the assistance of a small team
- Successfully ensured the safe transportation of horses between locations
- Efficiently transported and organized hay bales to be distributed to the horses.
Customer Service Representitive
Education at Work
Cincinnati, Ohio
09.2019 - 01.2020
- Gained experience in client services through an internship at Fidelity Investments
- Enhanced customer experience by assisting with account access and document retrieval
- Averaged servicing 50 customers per shift
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Challenge Course Facilitator/Teen Program Co-coordinator
Mountain Sky Guest Ranch
Emigrant, Montana
05.2019 - 08.2019
- Facilitated team building activities for groups of up to 35 at the challenge course
- Provided exceptional customer service to our high-class guests paying around $5,000 per person
- Instructed teenage guests in a shooting lane at the clay shooting course
- Safely transported guests in transit vans in trips up to an hour and a half
- Lead groups of guests on hikes throughout 17,000 acres of land in the mountains of Montana.
Property Manager
Osterfeld Construction
California, Ohio
06.2018 - 05.2019
- Played a key role in installing gutter and rubber roofing atop a 35-foot tall house.
- Assisted in window installation on walkboards at heights exceeding 15 feet
- Managed on-site truck material deliveries for The Sanctuary at Rivergreen development.
- Performed seeding, fertilizing and strawing of property lots while maintaining the landscape throughout the year.
- Constructed a concrete sidewalk encircling the entire neighborhood perimeter
- Threaded electric wiring through The Sanctuary at Rivergreen development homes.
Education
Bachelor of Business Administration - Marketing
Carl H. Lindner College of Business University of Cincinnati
05.2020
Business Administration
Ashland University
Skills
- Risk Mitigation
- Effective Communication
- Interpersonal Skills
- Time management abilities
- Active Listening
- Positive and professional
- Conflict Resolution
- Reliability
- Data Confidentiality
Leadership And Awards
- University of Cincinnati- Clermont Baseball Team, 2017, 2019
- University of Cincinnati-Clermont Dean’s list, 2017, 2018
- Ashland University Dean’s list, 2016, 2017
- Ashland University Baseball Team and Sport Business Club, Ashland University, 2016, 2017
Volunteer Experience
- Sports Camp Instructor, Cincinnati, Ohio. Ashland, Ohio, 2014, Present, Develop practice schedule to maximize player engagement in the time allotted, Helping kids develop baseball skills at various camps and practices.
- Farm to Table Volunteer, Lincoln School. Livingston, Montana, 06/2019, Prepared community garden to plant food for eventual school meals, Moved wheelbarrows of dirt and spread mulch
- Atlanta Falcons Camp Volunteer, Montana State Football Field. Bozeman, Montana, 07/2019, Facilitate football drills for campers
Affiliations
Aspiring aviation professional,ambitiously seeking opportunity in the industry.
References
References available upon request.
Timeline
Field Artillery Officer
United States Army
04.2021 - Current
Customer Service Representitive
Education at Work
09.2019 - 01.2020
Challenge Course Facilitator/Teen Program Co-coordinator
Mountain Sky Guest Ranch
05.2019 - 08.2019
Property Manager
Osterfeld Construction
06.2018 - 05.2019
Seasonal Driver Helper
United Parcel Services
11.2017 - 12.2020
Event and Ranch Associate
Honey Suckle Ranch
11.2015 - 11.2020
Bachelor of Business Administration - Marketing
Carl H. Lindner College of Business University of Cincinnati
Business Administration
Ashland University
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