Ryan Calrow
Phoenix,AZ
Summary
Functional Senior Director driving proven results within fitness industry. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
17
17
years of professional experience
Work History
Sr. Director of Club Operations - Arizona Area
Life Time
07.2014 - Current
- Oversight of every facet of business operations for entire Arizona market, including over $100M in annualized revenue and $200M in assets.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Increased customer satisfaction scores by 50% through driving of strategic initiatives to enhance operational efficiencies.
- Established work culture of collaboration and inclusion to increase morale and reduce turnover.
- Focus on team member development through inclusive casting, robust onboarding and amplified coaching
- Excellent communication skills, both verbal and written.
Sr. Director of Personal Training Division
Life Time
06.2012 - 07.2014
- Oversight of field operations for $200M+ personal training division
- Set strategic plans and robust growth goals to strengthen operations and drive double-digit SSS growth.
- Led several projects to boost sales productivity using change methodologies to increase sales revenue by 10-20% annually
- Projects included: establishing new club opening process, creating national platform for sales and revenue training leading to double digit same store growth and design of first remote training program
Regional Manager/Director of Personal Training
Life Time
07.2006 - 05.2012
- Managed sales portfolio and retention for 71 clubs' personal training business
- Created innovative business processes to evolve and transform team structure and increase new business revenue
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability
- Developed sales strategy based on research of consumer buying trends and market conditions
Skills
- Strategic Vision and Planning
- Portfolio Optimization
- P&L Responsibility
- Project Management
- Collaborative Leadership
- Coaching and Mentorship
- Culture Transformation
- Customer Relationship Management
- Communication
- Team-Building
Timeline
Sr. Director of Club Operations - Arizona Area
Life Time
07.2014 - Current
Sr. Director of Personal Training Division
Life Time
06.2012 - 07.2014
Regional Manager/Director of Personal Training
Life Time
07.2006 - 05.2012