Ryan Camp
Novato,CA
Summary
Results-driven towing operator with extensive experience in managing operations, developing safety protocols, and leading high-performing teams. Demonstrated ability to implement process improvements that enhance service delivery and reduce costs.
Overview
21
21
years of professional experience
Work History
Driver, Tow Operator
Bills Towing
Petaluma, CA
10.2025 - Current
- Utilized tow truck capabilities to effectively respond to customer needs, ensuring safety and efficiency.
- Performed vehicle inspections to guarantee adherence to safety regulations and protocols.
- Engaged with customers to relay important information about towing status and ensure satisfaction.
- Executed loading and unloading tasks for vehicles, maintaining strict adherence to secure transport standards.
- Maintained accurate records of towing activities and vehicle conditions.
- Collaborated with team members to streamline towing processes and improve response times.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Owner Operator of Towing Business
ATA Towing Inc.
Novato, CA
08.2017 - 09.2025
- Oversaw daily operations, ensuring timely and efficient towing services to clients.
- Developed and implemented safety protocols to enhance operational efficiency and reduce incidents.
- Managed team schedules, optimizing resource allocation for increased productivity.
- Trained and mentored staff in technical skills and customer service best practices.
- Established relationships with local law enforcement and businesses to expand service reach.
- Analyzed industry trends to adjust business strategies and improve service offerings.
- Implemented cost-control measures that enhanced profitability without sacrificing quality.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Towing Operator
Nave Motors Inc.
Novato, CA
08.2013 - 08.2017
- Operated tow trucks, ensuring safe and efficient vehicle recovery in various conditions.
- Conducted routine maintenance checks on towing equipment to ensure optimal performance and safety compliance.
- Coordinated with dispatchers to respond promptly to service calls, managing multiple priorities effectively.
Director of Operations
The Salvation Army ARC
02.2005 - 08.2014
- Supervised daily operations, ensuring effective service delivery and strategic resource allocation.
- Developed and implemented process improvements, enhancing operational workflows and reducing costs.
- Collaborated with cross-functional teams to align strategic objectives with operational capabilities
- Analyzed and implemented new procedures to increase production goals.
- Auto Sales
- Vendor relations
- Payroll and Scheduling to meet the goals of the operations
Education
Associates Degree - Automotive Autobody And Repair
Indian Valley College
Novato, CA08-1991
High School Diploma -
Terra Linda High School
Terra Linda, CA. 06-1989
Skills
- Welding
- Automotive and small engine repair
- Forklift certified
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Carnegie training
- Heavy equipment operator
Timeline
Driver, Tow Operator
Bills Towing
10.2025 - Current
Owner Operator of Towing Business
ATA Towing Inc.
08.2017 - 09.2025
Towing Operator
Nave Motors Inc.
08.2013 - 08.2017
Director of Operations
The Salvation Army ARC
02.2005 - 08.2014
Associates Degree - Automotive Autobody And Repair
Indian Valley College
High School Diploma -
Terra Linda High School