RYAN CARD
Rollinsford,NH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detailed-oriented and and highly skilled mechanically.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
D.F. Richard Energy
01.2015 - Current
- Established positive and effective communication among unit staff and organizational leaders.
- Identified and resolved unauthorized, unsafe or ineffective practices across multiple departments.
- Supervised 35 employees on all shifts, overseeing efficiency of service and delivery.
- Investigated and resolved departmental non-conformances while reducing miscommunications and missed deadlines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline the scope of positions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Service Manager
D.F. Richard Energy
05.2012 - 01.2015
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Technician
D.F. Richard Energy
04.2003 - 05.2012
- Diagnosed and troubleshot problems, repaired and installed propane and HVAC equipment.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Specialized in low voltage wire HVAC control systems.
- Specialized in potable and hydronic hot-water systems.
Education
High School Diploma -
Somersworth High School
Somersworth, NH06.2002
Skills
- Focus and Follow-Through
- Team Leadership
- Decision Making
- Goal Setting
- Time Management
- Critical Thinking
- Community Relations
- Project Development
- Trade skills (wiring, piping designed and diagnosis
Certification
- Licensed Propane and Natural Gas technician in the states of NH and Maine.
- NH - GF0801577
- Maine - PNT5806
- DOT compliance Drug and Alcohol Supervisor Training 49 CFR Part 40 382.603
Additional Information
- Vice President of Marshwood Youth Football Program 2019-present.
- Head coach of the 5/6 grade team at Marshwood Youth Football.
Timeline
Operations Manager
D.F. Richard Energy
01.2015 - Current
Service Manager
D.F. Richard Energy
05.2012 - 01.2015
Service Technician
D.F. Richard Energy
04.2003 - 05.2012
High School Diploma -
Somersworth High School
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