Ryan Carpenter
Pulaski,TN
Summary
Detail-oriented Guest Experience Associate with a strong commitment to teamwork and exceptional time management skills. Demonstrated ability to enhance customer satisfaction through attentive service and effective problem-solving. Recognized for strong work ethic and ability to thrive in fast-paced environments. Seeking an entry-level position in the sports industry to leverage interpersonal skills and passion for delivering outstanding experiences.
Overview
6
6
years of professional experience
Work History
Guest Experience Associate
Nashville Sounds
07.2024 - Current
- Created welcoming and comfortable environment for guests.
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
Volunteer Soccer Coach
Richland High School
01.2024 - 05.2024
- Coordinated game and practice schedules within rigid training timeframes.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Facilitated group coaching sessions and provided individual coaching support.
Social Media/Equipment Management Intern
Tennessee Soccer Club
05.2022 - 08.2022
- Managed content for TSC TikTok account.
- Developed in-depth understanding of digital and mobile marketing practices and media.
- Assisted with day-to-day operations and activities for assigned sport.
- Organized and maintained equipment and items by laundering, storing and repairing.
Game Operations Staff
Martin Methodist College
09.2018 - 09.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Sport Management
University of Tennessee Southern
Pulaski, TN12.2023
Skills
- Guest Relations Management
- Adobe Creative Cloud
- Detail Oriented
- Motivational Techniques
- Event Management
- Teamwork and Cooperation
- Time Management
- F2F Sales
Extracurricular Activities
University of Tennessee Southern, Pulaski, TN, Students of Title IX
8 years of competitive sports
I played soccer from early on in life and it became competitive in 2014 and ended in 2021. I played high school soccer and was the team captain and I achieved a scholarship to play college soccer at UT Southern.
Timeline
Guest Experience Associate
Nashville Sounds
07.2024 - Current
Volunteer Soccer Coach
Richland High School
01.2024 - 05.2024
Social Media/Equipment Management Intern
Tennessee Soccer Club
05.2022 - 08.2022
Game Operations Staff
Martin Methodist College
09.2018 - 09.2020
Bachelor of Science - Sport Management
University of Tennessee Southern
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