Suheily Merced
Kissimmee,FL
Summary
Customer service professional with experience in high-volume retail and fast-paced fulfillment operations. Known for accurate daily execution and consistent guest experience improvements through reliable problem-solving. Fluent in English and American Sign Language with strong communication and adaptability.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Guest Experience Associate
M&M's World
Disney Springs, Orlando, FL
03.2022 - 09.2025
- Addressed guest needs in high-volume immersive a high-volume immersive retail environment to enhance overall experience.
- Recommended products as a brand representative, contributing to increased guest satisfaction.
- Processed POS transactions, handled cash and card payments, and completed daily reconciliation accurately.
- Collaborated with team members across various store areas to enhance customer service., including sampling stations and boxed merchandise.
- Assisted with visual merchandising, inventory stocking, and display organization to create appealing shopping atmosphere.
- Met performance metrics and quality standards consistently.
- Partnered with team members to support store goals in a fast-paced environment.
Associate
Amazon
Davenport, Florida
06.2026 - 08.2026
- Managed logistics operations to ensure timely delivery of materials and products. for timely delivery of materials and products.
- Processed customer orders and managed inventory levels to support operational efficiency.
- Collaborated with team members to streamline workflow, enhancing accuracy in task completion.
- Utilized data entry systems to maintain accurate records of shipments.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Replenished shelves with merchandise, ensuring organized displays for improved product visibility. with merchandise and ensured product displays were neat and orderly.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
High School Diploma -
Osceola High School
Kissimmee, FL05-2023
General Education
Florida School for the Deaf and Blind
St. Augustine, FL01-2022
Skills
- POS Systems
- Cash management
- Visual Merchandising
- Customer Engagement
- Guest relations
- Cross-Functional Teamwork
- Multitasking in High-Traffic Environments
- Time Management
- Adaptability
- Problem Solving
- Brand Storytelling
Certification
Excel Essential Training (Office 365 / Microsoft 365) Completed July 2022, Time Management: Working From Home Completed July 2022
Certifications & Languages
Languages: Fluent in English and American Sign Language
Timeline
Associate
Amazon
06.2026 - 08.2026
Guest Experience Associate
M&M's World
03.2022 - 09.2025
High School Diploma -
Osceola High School
General Education
Florida School for the Deaf and Blind