Ryan Caster
Byron Center,MI
Summary
I have worked for my families business for 16-17 years now. With my help we have grown from 20 trucks and 25 employees to 50 trucks and 55 employees and over 12 million in annual revenue. I have worked every job from sweeping floors to helping with accounts payable/receivable. To managing dispatchers and drivers. I have a perfect attendance record, and have great work ethic my parents have instilled in me. I enjoy building relationships with the community and business’s we serve.
Overview
17
17
years of professional experience
Work History
Lead Driver
Merls Towing
Wyoming
08.2006 - Current
- Enhanced delivery efficiency by optimizing routes and implementing GPS tracking systems.
- Reduced fuel costs through strategic route planning and diligent vehicle maintenance.
- Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
- Streamlined loading processes, ensuring accurate order fulfillment and reducing errors.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Addressed equipment breakdowns promptly by coordinating with repair shops and maintaining a database of trusted vendors.
- Negotiated favorable contracts with transportation providers by leveraging industry knowledge and strong negotiation skills.
- Maintain relationships with police and repair shops to build a stronger relationship
Education
Business Management
Ferris State University
Big Rapids, MISkills
- Ability to make sound decisions quickly
- Efficient Multitasking
- Problem-solving abilities
- Vehicle maintenance knowledge
- Stress management capabilities
- Emergency response preparedness
- Adaptable decision-making
- Customer service orientation
- Attention to detail
- Strong communication skills
Timeline
Lead Driver
Merls Towing
08.2006 - Current
Business Management
Ferris State University