Ryan Castor
Everett,MA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
Westwood, MA
01.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Assistant Manager
Wings Over
Somerville, MA
01.2020 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
No Degree - Chemistry
Bunker Hill Community College
Charlestown, MA06.2025
High School Diploma -
Malden High School
Malden, MA06.2021
Skills
- Shift Coverage
- Quality Standards
- Customer Service
- Financial Forecasting
- Directing Team Members
- Sales Monitoring
- Employee Coaching and Motivation
- Greet Guests
- Athletic
Certification
Serve Safe Certified
Languages
French
Native or Bilingual
English
Native or Bilingual
Creole
Native or Bilingual
Extra activities
i played as power forward in basketball for over 4 year and as a offensive and defensive lineman in football for my junior and senior year in high school.
reference
Name: Stanley Medinar
Phone: (781) 539-2885
Email: Stanleyp.medinar@gmail.com
Name: Kemerlin Milfort
Phone: (857)246-2261
Email: kemerlin8@gmail.com
Name: Judith Alexandre
Phone:(617) 771-2543
Email: Jmalexandre2013@gmail.com
Timeline
Assistant Manager
Panda Express
01.2021 - Current
Assistant Manager
Wings Over
01.2020 - 01.2021
No Degree - Chemistry
Bunker Hill Community College
High School Diploma -
Malden High School