Proactive operations supervisor known for strong leadership and efficiency in workflow management. Experienced in performance metrics and team coordination, committed to driving operational excellence and client satisfaction.
Overview
15
15
years of professional experience
Work History
Sales Representative
National Mechanical Experts Inc.
Winston Salem, NC
04.2025 - 09.2026
Delivers exceptional service and attention during face-to-face and phone interactions.
Identified customer needs promptly, ensuring timely and effective support.
Resolved customer issues with knowledgeable, friendly service, enhancing overall satisfaction.
Prioritized and organized tasks to meet service goals effectively.
Sales Representative
Southeastern Precision Tools
Greensboro, NC
05.2024 - 04.2025
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Conducted product demonstrations to showcase features and benefits to potential clients.
Participated in training sessions to enhance sales techniques and product understanding.
Maintained accurate records of sales activities and customer interactions for reporting purposes.
Operations Supervisor
OmniSource
Winston-Salem, NC
10.2021 - 05.2024
Implemented process improvements to enhance operational effectiveness.
Coordinated team schedules and workflow to ensure efficiency.
Supervised daily operations in a fast-paced recycling facility.
Trained new employees on safety protocols and operational procedures.
Conducted inventory checks to maintain accurate stock levels.
Operations Manager
CVS Health
Winston-Salem, NC
09.2019 - 10.2021
Oversaw inventory and supply chain operations to ensure timely and accurate deliveries of goods and services
Supported implementation of action plans for operational and financial enhancements, driving overall process improvement
Evaluated and reported key performance metrics, enabling informed decision-making for upper management
Monitored daily cash discrepancies and inventory shrinkage to mitigate potential losses
Cultivated and maintained relationships with external vendors and suppliers
Project Manager
Carolina Tree Care
Concord, NC
05.2018 - 09.2019
Developed plans and allocated resources to ensure project goals were met
Allocated resources effectively and efficiently to complete projects on time
Collaborated with cross-functional teams to proactively mitigate risks
Monitored project progress, identifying and addressing areas for improvement
Supported total leadership and strategic operations initiatives
Non-Ferrous Supervisor
OmniSource
Charlotte, NC
08.2011 - 05.2018
Directed and supervised team of 15 employees in daily operations.
Supervised daily operations to ensure efficient workflow and safety compliance.
Implemented process improvements to enhance productivity in the workplace.
Trained new employees on safety protocols and operational procedures.
Provided guidance and direction to subordinates regarding job duties and responsibilities.