Ryan Chentnik
Xenia,OH
Summary
Results-driven operations manager with a successful history at McDonald's and PDI FOODS, focused on elevating operational efficiency and customer satisfaction. Excels in staff development and performance enhancement, leveraging strong business analysis skills to resolve complaints effectively. Demonstrates cultural awareness and a courteous approach while driving productivity through adept use of Microsoft Office Suite. Seeking to continue fostering team success and improving service in a challenging environment.
Overview
2
2
years of professional experience
Work History
General Manager of Operations
Mcdonalds, PDI FOODS
Beavercreek, Ohio
11.2022 - Current
- Provided customer service and resolved customer complaints.
- Monitored customer service calls and emails to identify areas of improvement in customer service processes.
- Utilized basic computer skills such as Microsoft Office Suite when required during setup or operations of audiovisual equipment.
- Utilized basic computer skills such as Microsoft Office Suite for day-to-day operations.
- Gathered data to create writing reports, verify financial data, and assist with audits.
- Leading and managing customer service teams to ensure achievement of customer service goals.
- Provided leadership support during busy periods by leading floor teams in completing tasks quickly and efficiently.
Education
Some College (No Degree) - Supply Chain Management
Sinclair Community College
Dayton, OHSkills
- Staff development
- Business analysis
- Logistics management
- Operations management
- Production
- Performance monitoring
- Complaint resolution
- Courteous demeanor
- Cultural awareness
- Proficient computer skills
Affiliations
- Marathon Runner, Competed in various marathon events with a focus on endurance
- Dedicated Fitness Enthusiast
Accomplishments
- Lead Position, McDonald's Location; Recognized Positively by Regional Supervisors
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
General Manager of Operations
Mcdonalds, PDI FOODS
11.2022 - Current
Some College (No Degree) - Supply Chain Management
Sinclair Community College
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