Ryan Christopher
North Tonawanda,NY
Summary
Detail-oriented professional with over six years in collections and customer service. Skilled in analyzing collection reports and facilitating effective debt negotiation. Committed to improving recovery rates and maintaining compliance in all collection activities.
Overview
2026
2026
years of professional experience
Work History
Senior Collections Specialist
Kenmore Recovery Group
North Tonawanda, NY
01.2023 - Current
- Assisted in managing customer accounts to ensure timely collections and reduce outstanding balances.
- Supported team in analyzing collection reports to identify trends and improve recovery strategies.
- Contributed to maintaining accurate records of payment histories and account statuses.
- Collaborated with cross-functional teams to resolve customer disputes and enhance service delivery.
Healthcare Customer Service Representative
Willis Towers Watson
Remote Buffalo, NY
01.2021 - 01.2023
- Resolved customer inquiries regarding healthcare benefits and plan coverage.
- Streamlined communication between clients and insurance carriers to enhance service delivery.
- Educated clients on policy options, ensuring informed decision-making on healthcare plans.
Customer Service Rpresentative
FedEx
Buffalo, NY
2019 - 2021
- Assisted customers with inquiries, providing accurate information and efficient service.
- Resolved issues promptly, ensuring customer satisfaction and loyalty.
- Managed order processing using FedEx shipping software for timely deliveries.
- Maintained knowledge of FedEx services to address customer needs effectively.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Collections Specialist
Alliant Capital Management
Buffalo, NY
01.2017 - 01.2021
- Processed billing inquiries and resolved discrepancies to enhance customer satisfaction.
- Managed collections activities, ensuring timely follow-up on outstanding accounts.
- formance.Analyzed account data to identify trends and recommend corrective actions for collections per
Education
High School Diploma -
Kenmore West High School
Buffalo, NYSkills
- Payment processing
- Credit analysis
- Debt negotiation
- Dispute resolution
- Portfolio management
- Legal compliance
- Collection strategy
- Credit reporting
- Active listening
- Decision-making
- Relationship building
- Goals and performance
- Call center experience
- Sales experience
Timeline
Senior Collections Specialist
Kenmore Recovery Group
01.2023 - Current
Healthcare Customer Service Representative
Willis Towers Watson
01.2021 - 01.2023
Collections Specialist
Alliant Capital Management
01.2017 - 01.2021
Customer Service Rpresentative
FedEx
2019 - 2021
High School Diploma -
Kenmore West High School