Ryan Churilla
CARVANA
Wixom,MI
13
years of professional experience
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Work History
Customer Service Representative
1 Year 1 Month- Transported vehicles between Carvana lots and customer homes, completing both sales and purchases in a customer-facing position.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Service Desk Technician
3 Years 3 Months- Assisted customers from a multitude of client companies with a range of technical issues.
- Diagnosed and resolved technical issues for end-users, enhancing overall productivity and satisfaction.
- Managed ticketing system to prioritize and track service requests efficiently.
Team Member
5 Years 1 Month- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Collaborated with team members to execute daily tasks and maintain workflow efficiency during peak hours.
Education
Bachelor's degree - Broadcast and Cinematic Arts
Upper secondary education
Skills
Flexibility
Problem resolution
Critical thinking
Active listening
Data entry
Attention to detail
Customer service
Timeline
Customer Service Representative
CARVANA
01.2024 - 02.2025Read More
Service Desk Technician
Logicalis
12.2019 - 03.2023Read More
Team Member
Culver's
08.2012 - 09.2017Read More
Upper secondary education
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Central Michigan University
Bachelor's degree from Broadcast and Cinematic Arts
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