Ryan Cillessen
Weatherford,TX
Summary
Results-driven Account Management professional with 16 years of banking experience, including eight years overseeing software operations for leading financial institutions. Expertise in leveraging organizational and communication skills to streamline client processes and enhance operational efficiency, driving company revenue growth.
Overview
6
6
years of post-secondary education
14
14
years of professional experience
Work History
Senior Account Manager
Fiserv, Inc.
08.2018 - Current
- Manage a diverse portfolio of clients resulting in over $17.5 million in annual revenue for Fiserv.
- Manage key account relationships, ensuring customer loyalty and retention. Fiserv has enjoyed 98.2% client retention throughout my portfolio of clients spanning my 8+ years.
- Build strong rapport with clients to strengthen relationships and enhance Fiserv partnership leading to 100% client referenceability.
- Lead Client Review meetings to review client projects and escalated issues.
- Collaborate with sales teams to present a unified face of Fiserv and enhance client engagement.
- Facilitate cross-team collaboration to resolve client issues and deliver exceptional service.
- Work with Project Management teams to ensure projects are completed within contracted service timelines.
Implementation Analyst
Fiserv, Inc.
06.2013 - 07.2018
- Consulted with clients to develop processes and customized guidelines for the successful completion of the project.
- Set up timelines and parameters to ensure the efficient completion of the project within budgetary constraints.
- Collaborated with management to analyze processes and identify improvement areas, enhancing project outcomes.
- Delivered timely client communications on project status and product implementation, ensuring alignment and satisfaction.
- Track, organize and document all project implementation activities.
- Balance numerous project timelines simultaneously.
Assistant Customer Service Manager
Bank of the West
09.2012 - 05.2013
- Resolved customer service issues promptly.
- Monitored teller adherence to bank policies to maintain compliance.
- Ensured completion of up-to-date compliance training for all bank employees.
- Performed detailed audit review to ensure compliance with regulations. and audit training of all bank employees.
Education
Master of Science - Organizational Psychology
University of Nebraska-Omaha
Omaha, NE 08.2010 - 08.2012
Bachelor of Arts - Psychology
University of Nebraska-Lincoln
Lincoln, NE 08.2006 - 05.2010
Skills
- Account management
- Client retention
- Renewal management
- Business development
- Project management
- Salesforce CRM
- Excel
Timeline
Senior Account Manager
Fiserv, Inc.
08.2018 - Current
Implementation Analyst
Fiserv, Inc.
06.2013 - 07.2018
Assistant Customer Service Manager
Bank of the West
09.2012 - 05.2013
Master of Science - Organizational Psychology
University of Nebraska-Omaha
08.2010 - 08.2012
Bachelor of Arts - Psychology
University of Nebraska-Lincoln
08.2006 - 05.2010