Ryan Clark
Orlando,FL
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
26
26
years of professional experience
Work History
Consultant, ICM Assistant Manager
Metric Engineering
Orlando, FL
07.2017 - 01.2025
- Experienced in QA/QC of Operations and Performance Measures
- Strong Belief in Keeping Excellent Operational Relationships Internally and Externally
- Create SOP/SOG Policies
- Ensuring the Goals and Strategies of Operations are Followed to the Scope of the Contract
- Daily Hands-on Floor Manager of Control Room Operations
- Manage Staff of 46, Process Weekly Payroll, and Create Weekly Schedule
- Created and Implemented Various Workforce Training Courses, Manuals, and Training Certifications
- Continuously Forecasting for Future Operations and Outside the Box Ideas
- Interview Potential Candidates, Perform On-boarding Process and Conduct Performance Reviews
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Lead TOC Arterial Management Analyst
Atkins Engineering North America
06.2016 - 01.2017
- Day to Day Operations and Achievements:
- Key Developer to the AAM Department from Ground Up per FDOT Scope and Guidelines
- Facilitator to Local Agency Relationships and Communications
- Worked extensively with Various ATMS (Tactics, ATMS, BlueMac, BlueToad and In-Sync programs)
- Trained Arterial Engineering Analysts to perform software programs and reporting.
- Designed training programs for employees in order to increase productivity.
- Developed and implemented new procedures for streamlining operations.
Lead Traffic Operator
HNTB
Orlando
01.2012 - 05.2016
- Day to Day Operations and Achievements:
- View & Monitor Traffic Cameras and Utilized ITS Equipment for Active Incidents
- Supervised Operations for Accuracy and Timeliness of Events
- Dispatch Road Rangers to Various Incidents and Events
- Communicated & Synchronized Emergencies with FHP Dispatchers
- Quickly Promoted to Shift Lead based on operational performance.
- Worked effectively in team environments to make the workplace more productive.
Staff Accountant
Melrose Management
Orlando, FL
07.2005 - 05.2008
- Day to Day Operations and Achievements:
- Performed month end financial reports to 200+ communities
- Reconciliation of bank accounts
- Performed all operations in Yardi property management software
- Conducted audit and research of indifferences in accounting cycle
- Maintained a quarterly published budget to 200+ communities
- Provided accounting staff with support, coaching and encouragement necessary to achieve performance goals and maintain high morale
- Provided excellent customer service to incoming and outgoing call to clients
- Applied critical thinking to improve and streamline dept
- Strived to be a team leader to ensure low turnover and high-quality service performance output.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Assisted clients in determining business strategy and achieving profitability goals.
Food & Beverage Outlets Supervisor/Server
Renaissance Hotel Orlando Airport
Orlando, FL
09.1998 - 05.2003
- Created Weekly Staff Schedule
- Ensured Staff was Trained to Marriott Standards for Service
- Supervised Daily Floor Operations for all 3 Outlets.
- Assisted Manager with Supply Requisition
- Assisted with Yearly Performance Reviews
- Assured Staff Morale was High to Provide Highest Level of Service to Guests
- Took food and drink orders, served guests, ensured each guest had a memorable experience
- Trained new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
M.S. - Government Procurement and Acquisitions
Webster University
05-2017
B.S. - Business Administration And Management
University of Central Florida
08-2013
A.S. - Accounting
Valencia College
Orlando, FL05-2005
Skills
- Reporting writing
- Client engagement
- Multitasking and organization
- Training and development
- Stakeholder engagement
- Forecasting and reporting
- Best practices implementation
- Verbal and written communication
- Problem-solving
- Client relationships
Timeline
Consultant, ICM Assistant Manager
Metric Engineering
07.2017 - 01.2025
Lead TOC Arterial Management Analyst
Atkins Engineering North America
06.2016 - 01.2017
Lead Traffic Operator
HNTB
01.2012 - 05.2016
Staff Accountant
Melrose Management
07.2005 - 05.2008
Food & Beverage Outlets Supervisor/Server
Renaissance Hotel Orlando Airport
09.1998 - 05.2003
M.S. - Government Procurement and Acquisitions
Webster University
B.S. - Business Administration And Management
University of Central Florida
A.S. - Accounting
Valencia College