RYAN CLOTHIER
Eugene,OR
Summary
Results-driven professional with over 13 years of experience in customer service, claims processing, and sales operations. Proven track record in formulating and implementing policies that foster business growth while adeptly analyzing data to inform strategic decisions. Recognized for exceptional ability to identify client needs and enhance satisfaction, resulting in increased repeat and referral business. Awarded multiple accolades for excellence in service delivery and adept resolution of escalated client issues.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CNC Operator/ Autoglass Technician
JAJ Enterprise
EUGENE, OR
08.2021 - 11.2024
- Loading materials onto the cutting table according to project specifications.
- Setting up cutting parameters; water pressure, abrasive flow rate, and cutting paths.
- Programming the CNC machine using G-code or other relevant software to create precise cutting paths.
- Inspecting finished parts for accuracy, dimensions, and surface quality.
- Repair damaged windows and windshields, using a variety of tools to complete repairs.
- Recalibrating ADAS Safe Driving systems to insure accuracy and safety standards.
- Prioritizing customer satisfaction by going the extra mile to provide excellent service.
Owner/Operations Manager
Self Employed Services
, OR
02.2016 - 05.2021
- Acquired expertise in fertigation, focusing on plant health.
- Maintained comprehensive records of operational specifics like dates, crop genetics, yield metrics, and resource inventories.
- Developed effective policies and procedures with business teams to establish a solid basis for measurable growth.
- Overseeing staff in various departments to maintain clear communication.
- Implemented and managed effective training programs focused on timely operational performance.
- Demonstrated efficient sales representation across a 4-year period.
Patient Access Representative Lead
PeaceHealth Ketchikan Medical Center
Ketchikan, AK
01.2012 - 01.2016
- Updated computer database with relevant information accurately.
- Communicated patient information to staff and provided timely updates.
- Assisted insurance providers by supplying accurate details to streamline billing procedures.
- Referred patients to external agencies when their needs could not be met.
- Processed payments, ensuring accurate allocation of funds to accounts.
- Trained and certified new hires on current departmental policies and procedures.
- Facilitated interdepartmental communication to optimize patient care.
Deckhand
Rocky Ertsburger
Ketchikan, AK
01.2013 - 09.2014
- Monitored navigation of vessel and ensured proper operation of equipment.
- Deployed fishing gear into the water utilizing specialized equipment.
- Extract catches from fishing gear; convey to processing tenders for unloading and classification.
- Cleaned decks, knives, and equipment utilizing brushes, detergents, and water.
- Logged details of fishing activities including dates, harvest areas, and yields.
Education
High School Diploma -
Ketchikan High School
Ketchikan05-2011
Some College (No Degree) - Biology
University of Alaska Anchorage
Anchorage, AKSkills
- Proficient in MS Office Suite
- CRM Systems Proficiency
- Effective Communication
- Professional
- Team Leadership
- Effective Time Management
- Workflow Optimization
- Trustworthy Performance
Affiliations
- Alumni of HOSA (Health Occupation Students of America)- Multiple Awards in Competitive Academia
- Volunteer for First Christian Church and Hope Gardens (Eugene, OR)
- Volunteer for PeaceHealth (Ketchikan, AK)
- Community Service Projects
Certification
- ForkLift Certified
- ADAS Recalibration Certified (Opti-Aim)
References
Available on request
Timeline
CNC Operator/ Autoglass Technician
JAJ Enterprise
08.2021 - 11.2024
Owner/Operations Manager
Self Employed Services
02.2016 - 05.2021
Deckhand
Rocky Ertsburger
01.2013 - 09.2014
Patient Access Representative Lead
PeaceHealth Ketchikan Medical Center
01.2012 - 01.2016
High School Diploma -
Ketchikan High School
Some College (No Degree) - Biology
University of Alaska Anchorage