Ryan Cole

• Increased revenue generation by identifying opportunities for IT-enabled growth and driving related projects.
• Promoted organizational transparency concerning IT strategy, budget allocation, project progress updates, and performance metrics.
• Achieved cost savings through strategic vendor negotiations and management of technology resources.
• Managed and onboarded 225 regional developer licenses.
• Championed change management efforts to drive successful implementation of new technologies or processes throughout organization.
• Fostered cross-functional collaboration by building relationships between IT professionals and stakeholders across organization.

• Serve as leader in technical and operational aspects, including strategic direction of systems, processes, and procedures
• Leading Enterprise Resource Planning implementation to streamline business processes and meet business goals
• Identify implementation obstacles, assess risks, develop mitigation plans, and communicate efficiently and professionally.

Chief Operating Officer from 2016-2019
Developed NEW Spa Franchise business from concept to multimillion-dollar national franchise system in under three years; positioned it for partnership with private equity group. Managed an executive team that included; Franchise Operations, Information Technology. Marketing, Sales and Training. Developed year over year unit financials and company revenue growth, as well as audit compliance.

• Captured Y1 revenue target in single quarter positioning company for maximum growth potential.
• Facilitated early payback of initial $150k start-up capital and was instrumental in securing investor partnerships.
• Successful leadership with private equity partnership $5 million evaluation.
• Over $4.3 million in revenues in first 27 months.

Chief Information Officer

• Incorporated technology guidelines, controls, processes and solutions to mitigate business risks.
• Built agile and responsive teams to maintain cloud-based and stand-alone systems.
• Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.
• Created business intelligence for sales, labor, profitability targets, competitive analysis, and operational insight to company shareholders

• Devised IT strategy that supported business growth and changing organizational needs
• Managed low-cost100K IT budget to measure and monitor fixed asset proposals
• Implanting full PCI security compliance at low cost to franchisor.

• Evaluated new franchise businesses and development strategies and prepared alternative business model approaches to goal achievement, including successful 8 figure brand exits.
• Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
• Led operational team in development, rollout and management of new product lines.
• Used market insights to capitalize on key business opportunities for new advantageous partnerships.

• Facilitated growth of company from 9 to 100+ locations, including 500 licenses sold, in 2 years, with revenue near $50M in 2016 and expanded total member base to 55,000
• Designed and implemented technology strategies for new franchise fast growing concept to drive sales, staff development, and operational efficiency through technology
• Maintained expense control during rapid growth to allow for high profitability to shareholders
• Maximized revenue opportunity with robust technology strategies that supported successful automation / integration of platforms and consolidation of data
• Designed online reporting portal to create customized reporting to aid in identifying trends and opportunities for increased store profitability
• Focused on security of credit card transactions by implanting full PCI security compliance