Summary
Overview
Work History
Education
Skills
Ryan M. Collins
Timeline
Generic

Ryan Collins

Aurora,Co.

Summary

Dynamic trainer with expertise in staff development and customer service excellence at Cheba Hut. Proven ability to enhance team performance through effective coaching and clear communication. Skilled in veterinary terminology and animal handling, fostering a high standard of care and operational efficiency. Committed to achieving organizational goals and improving service quality.

Overview

6
6
years of professional experience

Work History

Trainer

Cheba Hut / Elevated Hut
Aurora, Co.
06.2021 - 08.2025
  • Assisted in onboarding processes for new customer service representatives.
  • Provided ongoing support and coaching to team members in real-time scenarios.
  • Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
  • Monitored team performance during daily operations to ensure adherence to established standards of quality in customer relations.
  • Explained goals and expectations required of trainees.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Kept customer and food preparation areas clean and well-organized.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables, and fruits.
  • Organized food preparation stations and regularly replenished supplies.

Cashier /Warehouse Inventory Clerk

Big Lots
Aurora, Co.
08.2019 - 08.2021
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Helped with purchases and signed customers up for rewards program.
  • Assisted in receiving shipments and verifying product quantities.
  • Utilized warehouse management systems for tracking inventory levels.
  • Checked in shipments and distributed them to the appropriate departments.

Education

Currently Attending - Veterinayr Medicine

Bel-Rae Vet Technical Institution
Aurora Co.
03-2022

Skills

  • Veterinary terminology
  • Equipment sterilization
  • Animal behavior
  • Staff training
  • Online training tools
  • Group and individual instruction
  • Animal handling
  • Payment collection
  • Clear verbal communication
  • Subject matter expertise

Ryan M. Collins

I am a motivated individual with high hopes and dreams. I hope to contribute a positive and effective environment where ever I am employed and associated with. 

Timeline

Trainer

Cheba Hut / Elevated Hut
06.2021 - 08.2025

Cashier /Warehouse Inventory Clerk

Big Lots
08.2019 - 08.2021

Currently Attending - Veterinayr Medicine

Bel-Rae Vet Technical Institution