Ryan Cooper
Chicago,IL
Summary
Knowledgeable Logistics professional with over 11 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
11
11
years of professional experience
Work History
Director, UPS & Flex Operations
Coyote Logistics, LLC
Chicago, IL
05.2022 - Current
- Oversaw all North America & Canada operations for UPS & Flex Operations
- Implemented onsite customer support for our enterprise Flex customers
- Grew Flex Operations group to $5M monthly revenue
- Led the onboarding of the Amazon account and restructured operational approach which led to triple digit growth YoY
- We finished 2023 with Amazon at 16,000 shipments, $31.6M revenue, and $6.5M gross margin
- Finished 2023 by owning 80% of the UPS small package network nationwide
- Led the planning and execution of UPS Peak season - contracting over 50,000 drivers, staffing/training 400+ employees, and leading IT initiatives
- Finished 2022-2023 Peak season with $92M in revenue and $16M in gross margin
- Pioneered Coyote’s small package support in Europe for UPS.
Senior Manager, UPS & Flex Operations
Coyote Logistics, LLC
Chicago, IL
03.2021 - Current
- Managed all UPS operations for North America
- Built out the Flex Operations team that manages unique, specialized customer needs
- Created multiple SOP’s specific to operating different customers under the Flex umbrella
- Lead the planning and execution of UPS Peak season 2021 - contracting over 70,000 drivers, staffing/training 300+ employees, and leading IT initiatives
- Achieved revenue of $98M while ensuring operational and financial achievement for North America.
Regional Manager, UPS – West Region
Coyote Logistics, LLC
Chicago, IL
01.2018 - Current
- Managed revenue of $32M and am responsible for operations and financial success of the Western region
- Collaborate with UPS counterparts in all districts for peak planning and year-round small pack support
- Control planning and execution of region-specific planning, contracting over 30,000 drivers, and staffing/training 150+ onsite employees
- Develop onsite technology to help streamline operations while maximizing driver utilization
- Manage and train two direct employees to oversee all operations in the West West/West Central.
Senior Manager, UPS Operations
Coyote Logistics, LLC
Chicago, IL
04.2020 - 03.2021
- Managed revenue of $188M while ensuring operational and financial success for North America
- Work with UPS to keep up with consumer demand and supply chain pressure
- Manage and train 6 direct employees to oversee the operations for North America
- Lead the planning and execution of UPS Peak season – contracting over 95,000 drivers, staffing/training 300+ employees, and leading IT initiatives
- Worked with 3M, U-Line & the White House to coordinate hundreds of shipments of PPE and ventilators to combat COVID-19.
Regional Manager, UPS – West West
Coyote Logistics, LLC
Chicago, IL
01.2016 - 01.2018
- Oversaw operations for the Southern California and Desert Mountain Districts
- Managed peak planning, onsite peak staffing, operations, post peak reconciliation and off-season small pack needs
- Drove the success of both regions from 2016-2018 with a combined revenue of over $25M
- Controlled the training and placement of 70+ employees in 4 states including in class simulations and onsite situational training.
Onsite Manager, UPS Peak Season
Coyote Logistics, LLC
Chesapeake
01.2015 - 01.2016
- Was the first Coyote Onsite Manager in Chesapeake and set up all operations to ensure future success
- Created tracking platform, schedule and SOP for Coyote Peak Season contracted driver management
- Established carrier contracted rates, routing guide, and driver expectations
- Steered standing meetings with established UPS leadership to share best practices.
Onsite Coordinator, UPS Peak Season
Coyote Logistics, LLC
Red River
01.2014 - 01.2015
- Worked onsite for Coyote’s first year in the Red River district
- Managed Mesquite, TX yard flow and 60+ contracted drivers daily
- Created District specific tracking solution to successfully manage over 4,000 drivers
- Established presence in new buildings to ensure future involvement and success.
Enterprise Operations Coordinator
Kraft Foods/Heinz/Mondelez Foods
03.2013 - 08.2014
- Coordinated numerous customer shipments throughout North America, Canada and Mexico
- Produced a GM of $1.8M in Q1 of 2014
- Helped facilitate new operations with the merger of Kraft and Heinz foods.
Education
Bachelor of Arts - Business Studies, Management, Entrepreneurship
University of Iowa
12.2012
Skills
- Effective problem-solving abilities
- Strong leader and correspondent
- Proficient in Microsoft Office applications
- Vast knowledge of supply chain
- Extensive management experience in fast paced, high stress environments
- Staff Development
- Project Management
- Operations Management
- Strategic Planning
Community Service
- UPS Foundation, 08/01/15, 2021, Work closely with the UPS Foundation to assist with disaster recovery, First responder for the COVID pandemic with the White House response team, Shipped test kits and ventilators, Coordinated first 3 air cargo deliveries of ventilators from China
- St. Jude Children’s Research Hospital, 03/01/13, Present, Meet yearly fundraising goal, Volunteered to help prep for special events
Timeline
Director, UPS & Flex Operations
Coyote Logistics, LLC
05.2022 - Current
Senior Manager, UPS & Flex Operations
Coyote Logistics, LLC
03.2021 - Current
Senior Manager, UPS Operations
Coyote Logistics, LLC
04.2020 - 03.2021
Regional Manager, UPS – West Region
Coyote Logistics, LLC
01.2018 - Current
Regional Manager, UPS – West West
Coyote Logistics, LLC
01.2016 - 01.2018
Onsite Manager, UPS Peak Season
Coyote Logistics, LLC
01.2015 - 01.2016
Onsite Coordinator, UPS Peak Season
Coyote Logistics, LLC
01.2014 - 01.2015
Enterprise Operations Coordinator
Kraft Foods/Heinz/Mondelez Foods
03.2013 - 08.2014
Bachelor of Arts - Business Studies, Management, Entrepreneurship
University of Iowa
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