Ryan Cooper
Hagerstown,MD
Summary
Dynamic and results-oriented Senior Branch Manager with a proven ability to adapt to evolving business needs. Known for energetic leadership and resourcefulness, consistently driving team performance and fostering a collaborative environment. Exceptional sales acumen, combined with a strong commitment to delivering outstanding customer service, ensures client satisfaction and loyalty. Expertise in management strategies enhances operational efficiency and promotes sustainable growth.
Overview
12
12
years of professional experience
Work History
Senior Branch Manager
Ferguson Enterprises LLC
Hagerstown, MD
03.2022 - Current
- Cultivated positive and professional relationships with customers.
- Conducted performance assessments to identify areas for employee development and growth.
- Executed proactive management of individual and team tasks to consistently meet deadlines.
- Facilitated employee engagement in business processes through effective motivational techniques.
- Analyzed market trends and crafted targeted strategies to drive expansion of customer sales.
- Compiled comprehensive financial reports to facilitate strategic planning and operational decision-making.
- Facilitated strategic negotiations to enhance territory coverage for key product sales and service offerings.
- Coordinated events to provide customers with hands-on access to products, fostering informed purchasing decisions.
- Utilized Power BI to navigate and manipulate data effectively.
- Evaluated pricing models to support strategic decision-making and optimize profitability.
Inside Sales Representative
Ferguson Plumbing Supply
10.2018 - Current
- Cultivated and strengthened customer relationships to drive revenue growth.
- Demonstrated exceptional consultative selling skills from initial rapport to needs assessment to solution delivery.
- Investigated sales and service issues to provide successful resolutions.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate sales process.
- Delivered superior customer support to improve account retention rate.
Counter Sales Representative
Ferguson Plumbing Supply
10.2017 - 10.2018
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Escorted customers to products and pointed out complementary items to boost store sales.
- Stayed up to date on store promotions, payment policies and security practices.
- Recommended optimal merchandise based on customer needs and desires.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Warehouse Manager
Ferguson Waterworks
02.2014 - 10.2017
- Established and maintained good relations with customers, vendors and transport companies.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Trained staff on material handling processes to reduce shipping times.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed warehouse system updates to increase productivity and reduce errors.
- Monitored equipment for signs of mechanical issues and organized repairs to maintain functionality.
- Evaluated shipping and receiving logs and purchase orders.
- Loaded/Unloaded delivery trucks daily.
- Prepared the warehouse and counter for two inventories each year.
Education
General Studies
Garrett College
Mchenry, MDSkills
- Proficient in time management
- Effective verbal communication skills
- Expertise in product knowledge
- Trustworthy collaborator
- Proactive self-starter
- Goal-oriented
- Experienced with Bidtracer software
- Customer relationship management
- Proficient in Power BI
- Customer engagement
Timeline
Senior Branch Manager
Ferguson Enterprises LLC
03.2022 - Current
Inside Sales Representative
Ferguson Plumbing Supply
10.2018 - Current
Counter Sales Representative
Ferguson Plumbing Supply
10.2017 - 10.2018
Warehouse Manager
Ferguson Waterworks
02.2014 - 10.2017
General Studies
Garrett College