Summary
Overview
Work History
Education
Skills
Special Shows Produced
Timeline
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Ryan Cope

Midland,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

8
8
years of professional experience

Work History

Producer

NewsWest9
Midland, TX
11.2023 - Current
  • Worked with management to develop training schedules for new producers.
  • Led production of wall-to-wall severe weather coverage.
  • Designated assignments for producers and the digital team during election coverage.
  • Produced 30 min, no commercial, digital-only show.
  • Developed daily rundowns for newscasts by selecting stories, assigning reporters, writing teases and setting up graphics.
  • Edited scripts for accuracy, grammar, clarity and style consistency prior to airtime.
  • Attended editorial meetings to identify potential topics for future segments or programs.
  • Coordinated news, sports and weather segments and determined segment length.
  • Coordinated with directors and department heads to align production vision and goals.
  • Researched story background information to provide complete and accurate information.

Customer Service Lead

HEB Grocery Store
Frisco, TX
06.2022 - 11.2023
  • Helped develop training program for all service team members in the grand opening of a new store.
  • Worked with senior leadership to discuss plans to increase customer service efficiency.
  • Managed responsibilities and breaks of every team member on the floor.
  • Closely monitor checkout speeds and direct customers to the fastest lines possible.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Coached, monitored, and motivated team members to boost performance and enhance job knowledge.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

HEB Grocery Store
Temple, TX
02.2017 - 06.2022
  • Operated cash register efficiently and accurately, processed payments
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.

Education

Bachelor of Arts - Journalism

University of North Texas
Denton, TX
05-2023

Skills

  • Teamwork and Collaboration
  • Video Editing
  • Work Planning and Prioritization
  • Team Leadership
  • Strong creative vision
  • Breaking News Productions
  • Project Coordination
  • Relationship Building
  • Technical Writing
  • Content Writing

Special Shows Produced

  • Special Election Coverage
  • "Hoppel Watch" (Digital only 30min show previewing local athlete in Olympics)
  • 2024 Nov. 5th Election
  • Gametime Week 7 (High School Football Show)

Timeline

Producer

NewsWest9
11.2023 - Current

Customer Service Lead

HEB Grocery Store
06.2022 - 11.2023

Customer Service Representative

HEB Grocery Store
02.2017 - 06.2022

Bachelor of Arts - Journalism

University of North Texas

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Ryan Cope