Teresa Chandler
Haltom City,TX
Summary
Seasoned Bartender Trainer with background in crafting and implementing bar staff training programs. Skilled at enhancing bartending techniques, boosting efficiency, and improving customer service standards. Strengths include strong leadership qualities, keen understanding of mixology, and ability to create engaging learning environments. Notable contributions include successfully transforming underperforming teams into high performing units through targeted training initiatives.
Overview
6
6
years of professional experience
Work History
Bartender Trainer
Cork and Pig Tavern
Southlake, TX
06.2021 - Current
- Maintained accurate records of all training sessions, materials used, attendance.
- Provided mentorship opportunities for junior staff members by helping them develop their skillset further through constructive criticism or advice.
- Assisted in resolving any customer complaints efficiently while upholding company values throughout the process.
- Demonstrated safe working methods to ensure a safe environment for all staff members.
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Suggested innovative ideas for promotional events or activities geared towards increasing sales revenue.
- Identified areas where additional training was needed and provided individual instruction as required.
- Provided drink suggestions to customers based on their preferences.
- Developed good working relationships with fellow employees through effective communication.
Car Salesperson
clay cooley chrysler
Irving, TX
10.2020 - 05.2021
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
- Developed relationships with potential buyers through phone calls and emails.
- Maintained customer satisfaction by providing prompt, reliable service.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
Server
Chuy's
Fort Worth, TX
06.2019 - 09.2020
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
Education
High School Diploma -
Crossroads Christian Academy
Fort Worth, TX06-2019
Skills
- Expert mixology
- Specialty drink creation
- Food safety training
- Spirit pairing
- Cash handling proficiency
- Advanced bartending techniques
Timeline
Bartender Trainer
Cork and Pig Tavern
06.2021 - Current
Car Salesperson
clay cooley chrysler
10.2020 - 05.2021
Server
Chuy's
06.2019 - 09.2020
High School Diploma -
Crossroads Christian Academy
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