Ryan Crawford
Tallahassee,FL
Summary
Driven professional, experienced in sales and nursing. Duties included managing human and financial resources and maintenance of standards according to predetermined goals . Excellent communicator with a focus on teamwork. Dynamic Telemarketer with many years of experience in human relations, marketing, and management. Customer focused with excellent communication and interpersonal skills. Strong leader to remain highly organized in fast-paced and changing environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Phone Sales Representative
TTEC
Tampa, Florida
11.2020 - 03.2022
- Ensured that all customer requests were handled efficiently in accordance with company policies.
- Utilized problem solving skills in order to resolve complex customer inquiries.
- Adhered to quality assurance standards regarding telephone etiquette and data entry accuracy.
- Recognized potential sales opportunities using probing techniques during conversations with customers.
- Identified opportunities to upsell products or services when appropriate.
- Addressed customer complaints, identified causes of problems, and provided solutions.
- Coordinated with various departments such as billing, shipping, logistics, as required for completing transactions.
- Reviewed daily reports for tracking performance metrics against goals set by management team.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
LPN (Licensed Practical Nurse)
St Sophia Nursing Care
Miami, FL
03.2016 - 08.2020
- I was responsible for medication administration and patient safety according to care plan
- Maintained lines of communication with physicians and relayed any change in patient status
- Time management and communication was crucial.
- Developed individualized plans of care for each patient based on assessment data collected.
- Collaborated with multidisciplinary teams to develop long term goals for patients who require ongoing treatment.
- Assessed patient needs through interviews and physical examinations while adhering to safety standards.
- Managed inventory levels of medical supplies within the unit ensuring adequate stock is always available.
- Educated staff members regarding infection control protocols or best practices when caring for a particular type of illness or injury.
LPN (Licensed Practical Nurse)
Osharu Staffing
Fort Lauderdale
01.2011 - 05.2016
- Developed individualized plans of care for each patient based on assessment data collected.
- Assessed patient needs through interviews and physical examinations while adhering to safety standards.
- Participated in educational programs to keep up-to-date on new developments in nursing practice.
- Instructed patients and their families about disease prevention, proper nutrition, medication management and other health related topics.
Sales Specialist
The Home Depot
Weston
08.2004 - 06.2012
- I maintained a sales goal and was a liaison between customers and installers.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Resolved customer complaints in a timely manner.
- Monitored trends in the industry to stay informed about competitive landscape.
- Cultivated referral networks to identify new business opportunities.
- Tracked competitor activities, products, services, and prices.
- Provided technical support to customers regarding product features and usage.
- Identified opportunities for cross-selling products or services within existing accounts.
- Developed and implemented sales strategies to increase customer base.
- Established processes for tracking leads from initial contact through closure of sale.
- Participated in team meetings to review progress against objectives set by management.
- Educated customers on product features and technical details to highlight benefits.
- Maintained sales goal
Education
Associate's degree - Nursing
William T. Mcfatter Technical Center
08.2009
High School Diploma -
American Senior High School Adult Education
Hialeah, FL06-1999
Skills
- Microsoft Office
- Medication Administration
- English
- Triage
- Vital Signs
- Hospice Care
- Home Care
- Transcription
- Nursing
- Critical Care Experience
- Supervising Experience
- Patient Care
- Tube Feeding
- Experience Administering Injections
- Laboratory Experience
- Medical Records
- Hospital Experience
- Nurse Management
- Proofreading
- Management
- Medical Imaging
- Tutoring
- Medical Office Experience
- Case Management
- Employee Orientation
- Caregiving
- Recruiting
- Home health
- Customer service
- Sales
- Human resources
- Building rapport
- Goal-Oriented
- Sales proficiency
- Upselling and Cross Selling
- Attention to Detail
- Call Documentation
- Product and service understanding
Certification
- LVN
- LPN
- CPR Certification
- RN License
- Compact State Nurse License
- Driver's License
Nursinglicenses
PN, 05/2025, FL
Personal Information
Title: Driven and Reliable Professional
Languages
English
Full Professional
Timeline
Phone Sales Representative
TTEC
11.2020 - 03.2022
LPN (Licensed Practical Nurse)
St Sophia Nursing Care
03.2016 - 08.2020
LPN (Licensed Practical Nurse)
Osharu Staffing
01.2011 - 05.2016
Sales Specialist
The Home Depot
08.2004 - 06.2012
Associate's degree - Nursing
William T. Mcfatter Technical Center
High School Diploma -
American Senior High School Adult Education
- LVN
- LPN
- CPR Certification
- RN License
- Compact State Nurse License
- Driver's License
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