Ryan Creveling
Greater Boston Area
Summary
Dynamic Technical Consultant with a proven track record of architecting robust, scalable solutions for complex business challenges. Excels at diagnosing core technical needs and translating them into actionable, client-centric technical strategies. Leverages hands-on expertise in full-stack development, solutions design, and cross-platform integrations to drive technical excellence and sustainable growth. Committed to fostering long-term partnerships through close collaboration, a customer-first philosophy, and a relentless focus on delivering exceptional value and experiences.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Principal HubSpot Technical Consultant
Self-Employed / Streamlined Simplicity, LLC.
06.2022 - Current
- Translated complex client needs into actionable solutions by partnering with both technical and business stakeholders to discover requirements, define success metrics, and identify key pain points.
- Cultivated and managed long-term, trust-based partnerships with global clients, serving as the primary technical point of contact across concurrent projects and engagements.
- Architected and implemented custom cross-platform integrations and scalable solutions using a blend of custom-coded applications, iPaaS systems, and existing client infrastructure.
- Drove project buy-in and alignment by presenting tailored solution proposals to stakeholders and C-Suite executives, clearly linking technical capabilities to business outcomes and ROI.
- Provided accurate technical scoping and feasibility assessments in unfamiliar environments by leveraging a broad understanding of modern business tech stacks (CRM, ERP, SaaS platforms).
HubSpot Technical Consultant
Wendt Partners
04.2022 - 06.2022
- Analyzed business processes to propose optimal software automation applications for unique client requirements.
- Defined best practices documentation for use in client personnel onboarding processes.
- Planned and oversaw development and maintenance of business system integrations, HubSpot implementations, and automation systems for up to 10 concurrent clients.
- Worked closely with clients to identify problems and define long-term creative solutions that could be implemented across their organizations.
- Remote
Technical Consultant
HubSpot
06.2021 - 04.2022
- Worked with over 25 clients concurrently to improve their HubSpot implementation, guide their systems usage, and define new solutions for new or existing pain-points.
- Maintained authoritative technical understanding of the HubSpot platform through continued education, hands-on work and training.
- Analyzed client needs and identified ideal solutions to implement within their business systems, as well as external software.
- Planned large scale cross-platform automation systems using information engineering and structured analysis of client processes.
Customer Support Specialist
HubSpot
12.2019 - 06.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Leveraged consultative approach to gather customer details and technical data to aid in providing long term solutions.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained world-class customer service quality across 25+ technical cases per day, attaining a 91 NPS average over 2 years and 1,500+ responses.
Education
Full-Stack Development Certification - Web Development
University of New Hampshire
Durham, New Hampshire 03.2019 - 09.2019
Physics And Astrophysics
Trinity College Dublin
Dublin, Ireland08.2019
High School Diploma -
Noble High School
North Berwick, ME 09.2012 - 06.2016
Skills
- Customer-first mentality
- Stakeholder management
- Solutions-oriented
- Relationship building & management
- Creative problem solving
- Continuous self-improvement
- Team-building and collaboration
- Technical communication
- In-depth documentation
- Full-stack development
Timeline
Principal HubSpot Technical Consultant
Self-Employed / Streamlined Simplicity, LLC.
06.2022 - Current
HubSpot Technical Consultant
Wendt Partners
04.2022 - 06.2022
Technical Consultant
HubSpot
06.2021 - 04.2022
Customer Support Specialist
HubSpot
12.2019 - 06.2021
Full-Stack Development Certification - Web Development
University of New Hampshire
03.2019 - 09.2019
High School Diploma -
Noble High School
09.2012 - 06.2016
Physics And Astrophysics
Trinity College Dublin