Ryan Cripe
Gresham,OR
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting the everyday call for Security support to making sure everyone is accounted for and safe and making sure I prioritize case by case. Dedicated to efficiency and reliability in personal work and collaborative projects. I have over 10 years experience as a Dispatcher/Supervisor/Trainer. I have helped develop training procedures/manuals/and over all workplace design. I'm seeking to advance my compensation and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Interim Security Dispatch Supervisor
Providence Health & Services
12.2013 - Current
- Supervised team of 15+ Security Dispatchers and provided training focused on maximizing overall performance.
- Managed 15+ dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
- Modernized communications systems to improve productivity, reliability and efficiency.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and company polices.
- Close communication with over 13 hospitals/8 urgent cares\over 500 medical group site locations with over 200 uniformed Security Officers, along with K-9 Officers.
Sales Associate/Loss Prevention Officer
Coastal Farm & Ranch
07.2005 - 07.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Solved and apprehended over 300 Shoplifters
- lead the investigations for fraudulent cases that exceeded $5k
Education
No Degree - Mental Health Services
Mt. Hood Community College
Gresham, OR07.2027
Skills
- Positive Communication Skills
- Progress Checks
- Knowledgeable in [Software]
- Coaching and Onboarding
- Proficiency in multiple CAD systems/Alarm Monitoring systems such as DSX/Lennel/Velocity/DS-Control Point-Security Cameras/RMS/Everbridge Alert Notifications/Motorola systems
- Mentoring and Training New Hires
- Customer Service over 25 years experience
- Multitasking Abilities-I have handles many high risk health care situations including child abductions to self harm weapons situations including suicides
- Conflict Resolution
- Team Building
- Employee Training
- Emergency Response
- Incident Reporting
- Data Analysis
- Critical Thinking
- Dispatch Coordination
- Dispatching Field Personnel
- Communication Equipment Operation
- Dispatching Procedures
- Schedule Coordination
- Equipment Needs Assessment
Section name
My greatest hobie is being a dad to my little girl and being the best role model I can be for her. Working in in healthcare has been so humbling to myself and my family. I strive everyday to make sure she knows when I'm working hard everyday to help people and keep people safe that when I get home and she says hi daddy !! She then says, daddy did you keep people safe and I say of course !! We enjoy the park and playing with our family dogs and going camping.
Timeline
Interim Security Dispatch Supervisor
Providence Health & Services
12.2013 - Current
Sales Associate/Loss Prevention Officer
Coastal Farm & Ranch
07.2005 - 07.2013
No Degree - Mental Health Services
Mt. Hood Community College
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