Ryan Cunningham
Pensacola,FL
Summary
Strategic thinker with a proven track record in planning, problem-solving, and leading successful teams. Known for strong time management skill, mentoring capabilities, and a commitment to fostering collaboration. Skilled in risk assessment and leveraging analytical insights to achieve exceptional results while constantly driving improvement.
Overview
17
17
years of professional experience
Work History
Digital Assist
Navy Federal Credit Union
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Work effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Work well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fraud MSR II; Fraud MSR III; Fraud MSR IV
Navy Federal Credit Union
10.2021 - 01.2024
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Geek Squad Supervisor
Best Buy
01.2020 - 07.2021
- Successfully led and managed a team of 14 agents, fostering collaboration, driving productivity, and ensuring we met organizational goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
Department Manager
Best Buy
10.2011 - 01.2020
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
Market Analyst
Advanced Communications
01.2008 - 07.2011
- Developed insightful Excel reports to inform senior management on growth opportunities.
- Established strong relationships with industry experts, gaining valuable insights into market dynamics.
- Conducted quantitative and qualitative analyses, identifying key drivers for business growth into new markets.
- Identify and analyze trends or patterns and prepare ongoing Excel reports to support business decisions.
- Reduced costs by streamlining market research processes for efficient data gathering and reporting.
Education
High School Diploma -
Fort Walton Beach High
Fort Walton Beach, FL05-2006
Skills
- Teamwork and collaboration
- Coaching and mentoring
- Critical thinking
- Microsoft Excel
- Active listening
- Analytical thinking
- Risk assessment
- Strategic planning
Timeline
Digital Assist
Navy Federal Credit Union
01.2024 - Current
Fraud MSR II; Fraud MSR III; Fraud MSR IV
Navy Federal Credit Union
10.2021 - 01.2024
Geek Squad Supervisor
Best Buy
01.2020 - 07.2021
Department Manager
Best Buy
10.2011 - 01.2020
Market Analyst
Advanced Communications
01.2008 - 07.2011
High School Diploma -
Fort Walton Beach High
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