RYAN CUNNINGHAM

In this role focusing on HPV (Human Papillomavirus) within the reception, in this role the main focus is receiving, checking and labeling cervical samples.

In this role I am keeping the upmost quality control and adherence to SOP's also known as Standard Operating Procedures within safety guidelines.

• Whilst also doing some volunteering, I went travelling around parts of the world I have always wanted to see.

• Medication Supply and Stock Management – Check general medication stock daily, as well as supplying the medication dispensed for specific wards, clinics, and departments. While also ensuring stock availability to pharmacists and clinical staff.
• Dispensary and Hatch Support – Assisting with the discharge of outpatient medication, as well as the inpatient supply of medication via staff through a different hatch system, in which all medications are pre-screened by pharmacists or technicians.
• Team and Query Support – Working across different sectors and hospitals within the trust for queries on different stocks, as well as general staff queries. Assisting with face-to-face queries from customers.

• Delivered excellent customer service, handling queries, and resolving issues effectively.
• Maintain product presentation, stock rotation, and compliance with food safety standards.
• Collaborate with team members to achieve store targets and ensure smooth operation.
• Maintaining calmness and efficiency while multitasking. Being responsible for the self-service check-out, demonstrating the ability and professionalism to carry out those roles effectively.
• Multi-tasking and working in multiple roles at once due to understaffing.

• Dealing with customers while also advising on the best foods when asked for my professional advice on the matter.
• Dealing with suppliers and obtaining the best quality foods possible, adding not just the shop floor aspect to the role, but also the administrative aspect.

• Specimen preparation, supporting diagnosis. Ensuring consultants had the correct documentation at required times in order for them to do their roles, which means they can deliver effective patient care.
• Maintaining patient confidentiality, and accuracy in handling sensitive diagnostic information. Also handling samples that need to be given to different specified labs for pathology, which makes time management key.
• Prioritising workloads to meet strict reporting deadlines and service turnaround times. Sometimes it means switching between Virology and Immunology areas for increasing workloads within the lab.

• Primarily working on tills, supporting day-to-day operations around the shop floor.
• During this time period, I was also keeping up with COVID safety measures.
• Helping to maintain safety guidelines and health protocols around the shop floor.
• Assisting with face-to-face queries from customers.