Berina Jugovic
Saint Louis,MO
Summary
To obtain a position in medical or healthcare settings that will allow me to utilize my strong interpersonal and communication skills where I can enjoy in working around people and use my skills and experience in a different capacity in the implementation and success of environment, as much as to fulfill given requirements where patients service excellence is number one priority to existing and new clients.
Overview
12
12
years of professional experience
Work History
Phlebotomy Supervisor
Barnes Jewish West County Hospital
Saint Louis, MT
07.2025 - Current
- Supervised daily phlebotomy operations and ensured adherence to safety
- Developed and implemented efficient workflows to enhance sample processing speed.
- Collaborated with healthcare teams to optimize patient care and service delivery.
- Resolved operational issues quickly to minimize disruptions in phlebotomy services.
- Facilitated staff meetings to discuss best practices and address team concerns.
- Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
- Managed staffing and scheduling of phlebotomy lab personnel.
- Provided support during emergency situations involving blood draws or specimen collections.
- Facilitated effective communication between team members, other departments and outside facilities.
Laboratory Quality and Safety Coordinator
Barnes Jewish West County Hospital
Saint Louis, MO
11.2024 - 07.2025
- Investigated employee accidents and incidents to determine root causes and develop preventive measures.
- Provide guidance on safe work practices including proper use of Personal Protective Equipment.
- Track & Follow up with SEMS
- Keeping track of Recollection errors
- Follow up with errors, sems, recollection
- Attend to lab associates scheduling and proper delegations of lab associates
- Attend to staffing and covering locations when short staffed & when help is needed
- Collect & provide data
- Ensure safety is being followed and up to date.
Lab Associate 3
Barnes Jewish West County Hospital
11.2021 - 06.2022
- phlebotomy, blood drawing
- processing specimens for the lab
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- trained new phlebotomists
- receiving and logging in specimens
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Lab Support Technician 2
Quest Diagnostics
06.2021 - 11.2021
- Register patients for blood work
- Process the specimens
- Separate serum and plasma
- collect payments for lab work
Lab Support Technician 3
Mercy Hospital South
02.2015 - 06.2021
- Collecting blood samples from patients throughout the whole hospital, difficult draws (patients in long-term care facilities), labelling them correctly, and sending them off for analysis and testing
- Performing many tasks in main laboratory including outpatient registration, verifying insurances, collecting urine, receiving and processing specimens, adding tests, data entry activity using multiple systems, pickup and delivery of specimens/reports, and customer service duties answering phones, faxing results upon request, centrifugation, loading specimen on MPA
- Order supplies for lab and maintain shortness of staffing in order to fulfil requirements of a lead position
- Complying with OSHA, State and Federal regulatory sources/standards
- Maintain patient confidentiality at all times
- Participating in quality improvement activities, to ensure appropriate clinical outcomes
- Maintain required skills and competencies and participating in educational programs, staff meetings and in-service
Cashier Assistant
Dollar Tree
06.2014 - 02.2015
- Receive payment by cash, check, credit cards, vouchers or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Train new staff and resolve customer complaints
- Greet customers entering establishments as well as maintain clean and orderly checkout areas
- Establish, identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanner
Orthodontic Lab Technician
Dynaflex Orthodontics Lab
09.2013 - 02.2014
- Orthodontic Laboratory Technician (Braces Maker) Trainer/QA
- Making dental braces that improve patient's appearance
- Designed and construct appliances to meet each patient's needs
- Read prescriptions or specifications and examine models and impressions from the doctors
- Work under very close supervision
- Training new people on how to make braces, supervise them to improve their skills related to this job, introducing them new policies and procedures of the company, and make them comfortable to adapt to a new environment
- Ensure all products meet quality standards consistently, solve recurring quality issues, and make suggestions to improve quality, implement and manage all aspects of the Quality Program in order to meet customer expectations
Education
High School Diploma -
Affton High School
Affton, MOSkills
- Quality assurance
- Incident reporting
- Attention to detail
- Critical thinking
- Adaptability and flexibility
- Multitasking capacity
- Data tracking and reporting
- Phlebotomy
- Processing specimens
- Adapt to changes
- Familiar with Medical terminology
- Adapt to challenges
- Specimen Handling
- Registration skills
- Efficient in Epic Beaker
- Workflow management
- Team leadership
- Problem solving
Timeline
Phlebotomy Supervisor
Barnes Jewish West County Hospital
07.2025 - Current
Laboratory Quality and Safety Coordinator
Barnes Jewish West County Hospital
11.2024 - 07.2025
Lab Associate 3
Barnes Jewish West County Hospital
11.2021 - 06.2022
Lab Support Technician 2
Quest Diagnostics
06.2021 - 11.2021
Lab Support Technician 3
Mercy Hospital South
02.2015 - 06.2021
Cashier Assistant
Dollar Tree
06.2014 - 02.2015
Orthodontic Lab Technician
Dynaflex Orthodontics Lab
09.2013 - 02.2014
High School Diploma -
Affton High School