Rhiannon Lupo
Somerville,MA
Summary
Results-driven Phlebotomy Supervisor specializing in leading teams within healthcare environments. Enhanced guest satisfaction through effective implementation of inventory systems and fraud prevention measures. Delivered compliance with safety protocols while optimizing workflow efficiencies and training staff in customer service best practices.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Phlebotomy Supervisor
Christus Health West Over Hills
San Antonio
11.2024 - 04.2026
- Supervised daily operations of phlebotomy department at a leading medical center.
- Trained staff on proper blood collection techniques and safety protocols.
- Ensured compliance with health regulations and quality standards in procedures.
- Coordinated scheduling for phlebotomy staff to optimize workflow efficiency.
- Managed inventory of supplies and equipment for the phlebotomy team.
- Developed training materials and resources for new phlebotomy employees.
- Collaborated with healthcare teams to improve patient care processes and communication.
Phlebotomist
Santa Rosa Children’s Hospital
08.2022 - 11.2023
- Performed venipunctures and capillary draws with high precision to ensure patient comfort and safety.
- Experience with blood collection from newborn to geriatrics.
- Coordinated blood collection schedules with healthcare teams, ensuring timely and organized procedures across departments.
- Trained new staff on phlebotomy techniques and safety protocols, improving onboarding process and knowledge retention.
- Centrifuged blood samples following established clinical protocols.
- Stocked phlebotomy cart with necessary supplies to ensure operational efficiency.
Medical Assistant/Lead Phlebotomist Covid Testing
RCM Technologies
08.2021 - 03.2022
- Administered patient care and support, improving patient satisfaction and comfort.
- Administered COVID-19 vaccinations efficiently to diverse populations, ensuring adherence to safety protocols.
- Educated patients on vaccine benefits and potential side effects, fostering informed decision-making.
- Coordinated appointment scheduling and follow-up communications, streamlining clinic operations.
- Assisted in clinical procedures, ensuring adherence to safety protocols and best practices.
- Managed patient records using electronic health record systems, maintaining data accuracy and confidentiality.
Medical Assistant
Manchester OB/GYN
04.2020 - 03.2021
- Assisted in patient intake and triage, ensuring accurate medical history documentation.
- Managed appointment scheduling to optimize patient flow and minimize wait times.
- Collaborated with physicians to prepare examination rooms and ensure adequate supply availability.
- Educated patients on treatment plans and medication instructions to enhance compliance.
- Collaborated with physicians to prepare examination rooms and maintain necessary supplies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported medical staff during procedures and birth control appointments by preparing necessary tools and ensuring patient comfort.
Medical Assistant/Certified Phlebotomy Technician
Longwood Orthopedic Associates
06.2018 - 03.2020
- Assisted physicians during patient examinations, accurately documenting medical histories to support care decisions.
- Coordinated patient scheduling and appointments, enhancing clinic workflow and patient access.
- Administered injections, vaccinations, and performed routine lab tests per healthcare providers' instructions.
- Educated patients on treatment plans, medications, and preventative care measures to promote understanding and adherence.
- Administered medications and injections according to prescriptions, following strict protocols for patient safety.
Education
Certificate - NHA
LNA HEALTH CAREERS
Manchester, NHHigh School Diploma - undefined
West High School
Manchester, NHundefined
Galen College of Nursing
San Antonio, TXSkills
- Blood collection
- Electronic health records
- Schedule management
- Team leadership
- Care coordination
- Quality assurance
- Clinical administration
- Training programs
- Customer service
Certification
PT - Phlebotomy Technician, NHA CERTIFIED
Timeline
Phlebotomy Supervisor
Christus Health West Over Hills
11.2024 - 04.2026
Phlebotomist
Santa Rosa Children’s Hospital
08.2022 - 11.2023
Medical Assistant/Lead Phlebotomist Covid Testing
RCM Technologies
08.2021 - 03.2022
Medical Assistant
Manchester OB/GYN
04.2020 - 03.2021
Medical Assistant/Certified Phlebotomy Technician
Longwood Orthopedic Associates
06.2018 - 03.2020
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Galen College of Nursing
High School Diploma - undefined
West High School
Certificate - NHA
LNA HEALTH CAREERS