Summary
Overview
Work History
Skills
Affiliations
Certification
Timeline
Generic

Estrella Garza

Corpus Christi,TX

Summary

Proficient Phlebotomy Supervisor well-versed in managing team operations. Quality-driven leader bringing 4 years of related experience in the laboratory field. Proactive and hands-on team player with a remarkable work ethic and advanced problem-solving skills. Looking for a permanent role with room for career growth and advancement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Phlebotomy Supervisor

Clinical Pathology Laboratories, Inc.
Corpus Christi , Texas
05.2023 - Current
  • Identified potential risks associated with phlebotomy activities and implemented strategies for mitigating them.
  • Implemented new technologies into the laboratory processes as needed.
  • Participated in continuing education programs related to phlebotomy best practices.
  • Provided support during emergency situations involving blood draws or specimen collections.
  • Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
  • Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
  • Directed activities of phlebotomy department.
  • Oversaw daily operations of the laboratory, including staffing schedules.
  • Obtained and organized phlebotomy data and statistics such as patient wait times.
  • Analyzed monthly data to identify areas of improvement within the department.
  • Worked with cross-functional teams to achieve goals.

Phlebotomist

Clinical Pathology Laboratory
Corpus Christi, TX
08.2021 - 05.2023
  • Verified collection orders and communicated discrepancies to the client.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Processed samples accurately and efficiently.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Identified patients using proper procedures prior to specimen collection.
  • Provided excellent customer service while interacting with patients.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Assisted in the training of new phlebotomists.
  • Maintained accurate records necessary in the laboratory system.

Phlebotomist

Christus Spohn Hospital-Shoreline
Corpus , TX
04.2021 - 08.2021
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Collected specimen samples and transported to laboratory for processing.
  • Responded quickly and effectively to emergency situations.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Understood and followed oral and written directions.

Evening Specimen Processor

Clinical Pathology Laboratories, Inc.
Corpus Christi, TX
08.2020 - 04.2021
  • Recorded specimen data into Mysis accurately and efficiently.
  • Answered questions from clients and phlebotomists regarding specimen requirements and testing protocols.
  • Accessioned specimens for accurate recordkeeping.
  • Provided excellent customer service when interacting with patients, healthcare providers, staff members.
  • Packed incoming specimens by type to ensure proper temperature requirements are met in transportation.
  • Cleaned and prepared processing equipment for specimen handling.
  • Maintained a clean work environment by adhering to infection control guidelines.
  • Operated laboratory equipment such as centrifuges, and pipettes.
  • Reduced occurrences of name mismatches, and incorrect specimen types by catching errors while processing specimens.
  • Created and updated Covid 19 specimen processing procedures.

PRN Data Entry Clerk

Clinical Pathology Laboratories, Inc.
Corpus Christi, TX
08.2019 - 08.2020
  • Performed data entry from paper documents into computer systems.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Assisted colleagues with resolving any issues related to data entry operations.
  • Shared incomplete and deficient data sets with supervisors for resolution.
  • Identified discrepancies between source documents and entered data.
  • Remained focused for lengthy periods to accurately perform work with adequate speed.

Office Assistant

Serenity and Grace Hospice LLC
Corpus Christi, TX
06.2018 - 08.2019
  • Maintained an organized filing system of paper documents and electronic files.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Delivered messages and ran errands.
  • Greeted visitors or callers to handle questions or direct to appropriate staff.

Skills

  • Employee Motivation
  • Staff Training
  • Blood Collection
  • Procedural Improvements
  • Specimen Preparation
  • Patient Support
  • Staff Management
  • Performance Improvements
  • Problem Solving

Affiliations

  • Active member in the Phlebotomy Best Practice committee.

Certification

  • Google Project Management Certification- In Progress
  • Foundations of Project Management Certificate-December 2023

Timeline

Phlebotomy Supervisor

Clinical Pathology Laboratories, Inc.
05.2023 - Current

Phlebotomist

Clinical Pathology Laboratory
08.2021 - 05.2023

Phlebotomist

Christus Spohn Hospital-Shoreline
04.2021 - 08.2021

Evening Specimen Processor

Clinical Pathology Laboratories, Inc.
08.2020 - 04.2021

PRN Data Entry Clerk

Clinical Pathology Laboratories, Inc.
08.2019 - 08.2020

Office Assistant

Serenity and Grace Hospice LLC
06.2018 - 08.2019

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Estrella Garza