Sarah Jennerjahn
Graham,WA
Summary
I am caring and compassionate. I work for my team and the patients we care for. I thrive on being a strong leader to effectively guide and influence others. I am disciplined with my job duties and responsibilities, I am reliable to my upper management and my team, and I thrive on open communication.
Overview
15
15
years of professional experience
Work History
Phlebotomy Supervisor
LabCorp
09.2020 - Current
- Supervised phlebotomy team, ensuring compliance with safety protocols and regulatory standards.
- Developed training programs to enhance staff competencies and improve patient care quality.
- Implemented workflow improvements, reducing specimen processing time and increasing overall efficiency.
- Coordinated scheduling and resource allocation for blood collection services across multiple locations.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Collaborated with laboratory management to streamline communication between phlebotomy and lab personnel.
- Led quality assurance initiatives to uphold accuracy in specimen handling and reporting procedures.
- Resolved patient inquiries, fostering positive relationships through effective communication and service delivery.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Developed and implemented training processes to achieve high quality of care for patients.
- Managed effective schedules to cover all department needs.
- Developed comprehensive training programs for new hires, ensuring they were equipped with necessary skills to succeed in their roles.
- Reduced wait times for patients through effective scheduling and coordination of phlebotomy staff.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Correlated and interpreted data based on technical, instrumental, and physiological conditions.
- Complied with internal SOPs and external regulations to achieve compliance, accuracy and efficiency in testing and administration.
- Managed inventory of supplies, ensuring adequate stock levels while minimizing waste and controlling costs.
- Maintained up-to-date knowledge of industry trends and advancements in phlebotomy techniques, sharing insights with the team to enhance overall service delivery.
- Organized continuing education opportunities for existing staff, promoting professional development within the team.
- Collaborated with laboratory personnel to streamline processes and improve turnaround times for test results.
- Increased productivity by implementing new technologies and equipment in the phlebotomy department.
- Interviewed and hired phlebotomists and office personnel for Labcorp company.
- Assisted in recruiting efforts to attract top talent for the phlebotomy department, resulting in a strong team of skilled professionals.
- Maintained a safe work environment by enforcing strict adherence to infection control protocols and safety guidelines.
- Upheld all compliance standards and kept team in line with requirements.
- Conducted regular performance evaluations for phlebotomy staff, providing constructive feedback and identifying areas for growth.
- Conducted regular audits to verify compliance with regulatory requirements and maintain accreditation status for the phlebotomy department.
- Enhanced patient experience by implementing efficient blood collection techniques and maintaining a comfortable environment.
- Fostered communication within team and between departments.
- Promoted a positive work culture by fostering open communication among team members and encouraging collaboration between departments.
- Reviewed employee performance and developed improvement plans.
- Worked closely with other supervisors to coordinate staffing across multiple shifts, maximizing efficiency and coverage during peak times.
- Established strong working relationships with referring physicians and other healthcare providers, ensuring timely communication of test results.
- Handled escalated patient concerns or complaints, resolving issues professionally while maintaining patient satisfaction.
- Packaged and shipped specimens to central lab daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Organized daily work based on collection priority.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Provided support during high-volume periods by stepping in as needed to perform phlebotomy duties alongside the team.
Phlebotomist
LabCorp
10.2010 - Current
- Patient preparation, blood collection, specimen handling, patient Care, professionalism, interpersonal skills, and technical skills.
- Conducted venipunctures and capillary draws for diverse patient populations.
- Ensured compliance with safety protocols and infection control procedures.
- Managed specimen labeling, handling, and transportation to maintain integrity.
- Collaborated with healthcare professionals to improve patient care processes.
- Trained and mentored junior staff on phlebotomy techniques and best practices.
- Implemented quality assurance measures to enhance accuracy of test results.
- Developed workflows that increased efficiency in blood collection operations.
- Monitored inventory levels of supplies and ordered materials as needed.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Education
Phlebotomy training -
Pima medical institute
01.2010
Criminal Justice and Forensics degree & high school completion - undefined
Pierce College
01.2008
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Venipuncture
- Adaptable problem-solving
- Sample and specimen collection
- Team leadership
- Specimen labeling procedures
- Employee training and development
- Patient confidentiality
- Professionalism and ethics
- Motivational skills
- Reporting skills
- Employee motivation
- Infection control
- Venipuncture expertise
- Medical terminology
- Inventory control management
- Staff training
- Performance improvements
- Employee performance reviews
- Continuous process improvement
- Department leadership
- Procedural improvements
- Specimen collection techniques
- Patient care management
- Performance evaluation management
- Time management proficiency
- Phlebotomy procedure development
- Patient care
- HIPAA compliance
- Patient support
- Health and safety
- Specimen handling
Timeline
Phlebotomy Supervisor
LabCorp
09.2020 - Current
Phlebotomist
LabCorp
10.2010 - Current
Criminal Justice and Forensics degree & high school completion - undefined
Pierce College
Phlebotomy training -
Pima medical institute