Francine Paul
San Jacinto,CA
Summary
Knowledgeable Phlebotomy Supervisor skilled in coordinating department operations per established policies. Safety-oriented professional with 11 years of progressive experience. Organized, detail-oriented and hardworking with excellent communication and planning abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomy Supervisor
Quest Diagnostics
09.2006 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved complaints to satisfy customers and encourage future transactions.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Resolved concerns with patients and or services to help with retention and drive sales.
- Managed daily activities and workflow of patients to collect, label and analyze samples correctly.
- Developed and implemented training processes to achieve high quality of care for patients.
- Fostered communication within team and between departments.
- Centrifuged blood samples as outlined in clinical protocols.
Education
No Degree - Law
Citrus College
Glendora, CA02.1984
High School Diploma -
Gladstone High School
Azusa, CA06.1982
Skills
- Quality Control
- Specimen Labeling Procedures
- Health Education
- Employee Motivation
- Employee Management
- Employee Training
- Timecards
- Weekly posting to team and management
Certification
- Certified Phlebotomy Supervisor
Licensed Phlebotomist
As a Phlebotomy Supervisor I managed a team of 28 with 6 sites, I kept timecards at the ready. When needed trained the staff and monitored staff for clarity, I also conducted and maintained monthly audits also maintained and conducted 2 quarterly audits. Weekly I
would put together the weekly numbers such as patient satisfaction, wait times and patient counts. I also maintained patient complaints and rooted team on when movement wasn't what the company expected. Keeping positive and maintaining an open door policy was my moto.
Timeline
Phlebotomy Supervisor
Quest Diagnostics
09.2006 - 04.2023
No Degree - Law
Citrus College
High School Diploma -
Gladstone High School
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