AIDA YAJAIRA ROMAN
Tucson,AZ
Summary
Detail-oriented professional with extensive experience in the medical field and patient interaction. Recognized for effective communication and leadership skills, ready to enhance patient and employee experiences through a focus on quality control and compassionate care.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Phlebotomy Supervisor
El Rio Health Clinic
Tucson, Arizona
10.2022 - Current
- Lead a team of 16 employees across 4 health center locations, coordinating staffing, daily operations, workflow, and service needs in a fast-paced healthcare environment.
- Provide coaching, performance feedback, and recognition to employees, promoting accountability while maintaining a positive and supportive team culture.
- Interact daily with patients, families, physicians, coworkers, and community members from diverse backgrounds while delivering compassionate, professional service.
- Remain calm and composed when handling stressful, sensitive, or unexpected situations, using active listening, sound judgment, and problem-solving to resolve concerns.
- Train and mentor employees on safety, service, communication, and workplace standards while supporting professional development.
- Coordinated staffing and coverage across multiple locations, swiftly adapting to changing priorities and ensuring operational continuity.
- Maintain strict safety, infection-control, and regulatory standards in an environment where attention to detail and adherence to procedures are essential.
- Collaborate with leadership and cross-functional teams to resolve concerns and improve the overall patient and employee experience.
- Balance leadership responsibilities with hands-on patient care, demonstrating flexibility, teamwork, time management, and composure under pressure.
- Scheduled shifts for phlebotomy team to ensure efficient patient flow.
- Completed state certification for phlebotomists and lab assistants on time.
Senior Phlebotomist
El Rio Health Clinic
Tucson, Arizona
09.2021 - 10.2022
- Provided compassionate patient care while performing procedures requiring patience, communication, precision, and professionalism.
- Trained new employees and conducted competency assessments, serving as a key resource for team members and leadership.
- Maintained high standards of safety, cleanliness, organization, infection control, and attention to detail.
- Worked independently and as part of a team while managing multiple priorities in a fast-paced environment.
- Communicated effectively with patients, team members, supervisors, managers, and administrators.
Phlebotomist
El Rio Health Clinic
Tucson, Arizona
03.2017 - 09.2021
- Collected blood samples using proper techniques and safety protocols.
- Prepared patients for procedures by explaining processes and addressing concerns.
- Maintained accurate records of patient information and sample collection.
- Applied appropriate labeling and handling procedures for specimens.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Adhered to HIPAA guidelines regarding patient privacy.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Documented patient information into electronic medical records system.
Phlebotomist
St Mary's Hospital
Tucson, Arizona
09.2012 - 10.2017
- Delivered patient-centered support in fast-paced hospital, facilitating interactions with individuals undergoing difficult or specialized procedures.
- Upheld professionalism and composure while assisting patients with anxiety, discomfort, or challenging circumstances.
- Coordinated with healthcare professionals to enhance patient care and ensure accurate communication.
- Followed strict safety, infection-control, documentation, and procedural standards.
- Managed multiple responsibilities while maintaining accuracy, attention to detail, and quality service.
Customer Service Representative
Afni
Tucson, AZ
09.2005 - 2010
- Managed high-volume incoming customer calls, delivering courteous and solutions-focused service to enhance customer satisfaction.
- Listened to customer concerns, communicated information clearly, and worked to resolve issues effectively.
- Adapted quickly in fast-paced environment, mastering new systems and procedures to support team effectiveness.
- Demonstrated patience, professionalism, and active listening when assisting customers with varying needs.
- Ensured efficiency and accuracy, fostering a positive customer experience through attentive service.
Education
Phlebotomy Certificate - Phlebotmy
Brookline College
Tucson, AZ05-2012
High School Diploma -
Canyon Rose High School
Tucson, AZ05-2005
Some College (No Degree) - Dental Hygiene
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ09-2026
Skills
- Regulatory compliance
- Effective communication
- Attention to detail
- Policy adherence
- Leadership qualities
- Patient confidentiality
- Adaptable to change
- Adaptable approach
- HIPAA compliance
- Quality control
- Infection control
- Employee training
Languages
Spanish
Native/ Bilingual
Certification
- BLS
Accomplishments
- Honors 3.75
Timeline
Phlebotomy Supervisor
El Rio Health Clinic
10.2022 - Current
Senior Phlebotomist
El Rio Health Clinic
09.2021 - 10.2022
Phlebotomist
El Rio Health Clinic
03.2017 - 09.2021
Phlebotomist
St Mary's Hospital
09.2012 - 10.2017
Customer Service Representative
Afni
09.2005 - 2010
Phlebotomy Certificate - Phlebotmy
Brookline College
High School Diploma -
Canyon Rose High School
Some College (No Degree) - Dental Hygiene
Maricopa Community Colleges, Rio Salado Community College