Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Curti

La Crosse,WI

Summary

Proven track record in telecommunications, leveraging expertise in outside plant and cpe troubleshooting and customer empathy to drive satisfaction and efficiency. At BrightSpeed, significantly enhanced service quality by mastering installations and repairs, and streamlining dispatch processes. Demonstrates exceptional ability to manage inventory and resolve complex technical issues, ensuring operational excellence.

Overview

24
24
years of professional experience

Work History

Customer Service Technician

Brightspeed
10.2022 - Current

Installed and maintained copper and fiber facilities. Installed voice and data services in residential and business settings. Installed BrightSpeed Fiber products. Worked with the Cable and Construction crew installing and removing cable, pedestals and poles. Testing copper plant and locating and repairing faults. Communicated with customers and repaired or resolved any issues they were having.

Installation and Repair Technician

CenturyLink
05.2007 - 10.2022

Installed and maintained copper and fiber facilities. Installed voice and data services in residential and business settings. Worked with the Cable and Construction crew installing and removing cable, pedestals and poles. Testing copper plant and locating and repairing faults. Communicated with customers and repaired or resolved any issues they were having. Worked on the prefield crew for Prism TV services, Installed Prism TV services. Assisted contractors with any issues or questions they had on jobs.

Plant Support/Dispatch

CenturyTel
05.2000 - 04.2007

Dispatch workload to technicians based on skillset and workzone. Cleared trouble tickets, Service orders and circuit orders. Created patterns and common causes. Assisted technicians with facility information. Took overflow repair calls when needed. Assisted the testboard department on weekends.

Education

High School Diploma -

Central High School
La Crosse, WI
05.1994

Skills

  • Telecommunications equipment
  • Installations and repairs
  • Hardware troubleshooting
  • Documentation And Reporting
  • Inventory Management
  • Service Calls
  • Customer Empathy
  • Equipment Installation

Timeline

Customer Service Technician

Brightspeed
10.2022 - Current

Installation and Repair Technician

CenturyLink
05.2007 - 10.2022

Plant Support/Dispatch

CenturyTel
05.2000 - 04.2007

High School Diploma -

Central High School
Ryan Curti