Proven track record in telecommunications, leveraging expertise in outside plant and cpe troubleshooting and customer empathy to drive satisfaction and efficiency. At BrightSpeed, significantly enhanced service quality by mastering installations and repairs, and streamlining dispatch processes. Demonstrates exceptional ability to manage inventory and resolve complex technical issues, ensuring operational excellence.
Installed and maintained copper and fiber facilities. Installed voice and data services in residential and business settings. Installed BrightSpeed Fiber products. Worked with the Cable and Construction crew installing and removing cable, pedestals and poles. Testing copper plant and locating and repairing faults. Communicated with customers and repaired or resolved any issues they were having.
Installed and maintained copper and fiber facilities. Installed voice and data services in residential and business settings. Worked with the Cable and Construction crew installing and removing cable, pedestals and poles. Testing copper plant and locating and repairing faults. Communicated with customers and repaired or resolved any issues they were having. Worked on the prefield crew for Prism TV services, Installed Prism TV services. Assisted contractors with any issues or questions they had on jobs.
Dispatch workload to technicians based on skillset and workzone. Cleared trouble tickets, Service orders and circuit orders. Created patterns and common causes. Assisted technicians with facility information. Took overflow repair calls when needed. Assisted the testboard department on weekends.