Results-driven professional with expertise in sales, marketing, and construction. Developed client relationships and delivered exceptional customer service. Led teams in conflict resolution and problem-solving, creating a collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
English as a Second Language Teacher
Speak Habla
San Ramon, Costa Rica
11.2024 - 11.2025
Designed engaging lesson plans tailored to meet needs of diverse language learners.
Facilitated group discussions to enhance conversational skills.
Assessed student progress through regular evaluations and feedback sessions.
Implemented interactive activities to promote language immersion and retention.
Organized cultural exchange events to enrich student learning experiences.
Delivered individualized support to enhance learning for students with varying language proficiency levels.
Fostered positive classroom environment with interactive activities to encourage English speaking practice.
Improved student grammar and conversational skills through role play assignments.
Account Manager
Ground Control Marketing
Phoenix, AZ
02.2022 - 11.2024
Collaborated with clients Fidium, Frontier, Xfinity, and Windstream to develop and implement effective marketing initiatives.
Served as primary contact between clients and business manager, ensuring clear communication and alignment on project objectives.
Cultivated strong client relationships through consistent follow-ups, enhancing satisfaction and project execution.
Traveled extensively across the United States to ensure proper execution of client marketing strategies.
Conducted calls and emails to confirm client needs and satisfaction levels.
Oversaw daily operations, addressing employee inquiries and concerns in the field.
Crew Leader/ Foreman
MULCAHY SERVICES
Nokesville, VA
01.2021 - 11.2021
Coordinated workflow for multiple small jobs daily and oversaw execution of large projects to ensure timely completion.
As well as managing and making sure a job runs smoothly, I am capable of doing any of the work that’s completed to fixing irrigation systems, running small or heavy equipment as I have ran anything from a little bobcat excavator all the way up to a huge scraper.
Received all invoices for jobs to be completed the following day and made sure all crews had tools and materials needed for the job.
Communicated with clients throughout projects to provide updates and address special requests.
Making sure to listen to customers' special requests and going off exact design plans.
Assisted In sales and landscape designs for new and returning customers.
Facilitated quote preparation for new customers, enhancing sales opportunities.
Team Sales Leader / Account Manager
FAST TRAK INC
Falls Church, VA
01.2019 - 12.2020
Mastered and applied top marketing techniques in the field, securing clients such as Verizon, Comcast, Vivant, and Power-home Remodeling.
Cultivated relationships with new and existing customers, developing strategies to drive growth for both the team and myself.
Met clients goals month after month to stay a top performer/ team leader.
Generated leads for myself and my team while fostering a positive work environment that supported consistent income for all.
Taught new employees marketing strategies and techniques before taking them into the field to teach them how to talk to clients face to face.
Assistant Manager / Admin Assistant
THE CENTERS FOR ADVANCED ORTHOPEDICS
Manassas, VA
03.2017 - 12.2018
Managed, trained, and scheduled front desk and physical therapy staff to ensure accurate input of patient information into medical record system.
Met goals and standards set by healthcare professionals, contributing to reputation as a leading orthopedic practice in DC Metro area.
Logged patient data into health service network for accurate record-keeping.
Compiled data on patient-friendly services to enhance experiences for both doctors and patients.
Facilitated positive interactions between guests and staff on a daily basis.
Team Leader
AMERICORPS NATIONAL CIVILIAN COMMUNITY CORPS
Vinton, IA
02.2016 - 02.2017
Led a team of individuals ages 18-25 through the Midwest states of South Dakota, Iowa, Michigan, where we completed different projects in the communities.
Deployed to Louisiana for disaster flood relief efforts, providing essential support to affected communities.
Promoted program by visiting high schools and colleges, informing students about service as an alternative to traditional college pathways.
Indian Creek Nature Center - Assisted in construction of the largest Net building in Iowa; built hiking trails; Bee kept to help grow the local Bee population; maintained Wetlands and Nature Center facilities.
Big Hollow Recreation Center and Des Moines City Conservation – assisted with redesign and construction of access trails for fisherman and hikers around a 178-acre lake (Big Hollow Lake).
Waterloo Recreation Area – assisted with park cabin remodeling and mentoring Detroit inner city youth in basic carpentry skills and trades.
Hurricane Matthew disaster recovery – assisted FEMA crews in clearing flooded homes and businesses of flood damaged furniture, walling, and flooring to enable flood victims to start the rebuilding process.
Americorps is a network of local, state, and national service to meet the community needs in education, environment, public safety, health and homeland security.
Education
SHENANDOAH UNIVERSITY -
SHENANDOAH UNIVERSITY
WINCHESTER, VA
Manassas Park High School -
Manassas Park High School
Manassas Park, VA
Skills
Curriculum development
Assessment strategies
Student engagement
Digital literacy
Iscape
Problem solving
Recruiting
Customer service
Time management
Project management
Management
Quality management
Collaboration
Teamwork
Leadership skills
Great leadership
Interpersonal skills
DocuSign
Imanage
Iscape
Leadership skills
Academic counseling
Volunteer Experience
AmeriCorps National Civilian Community Corps, Team Leader, Vinton, IA, 02/01/16, 02/28/17, Led a team of individuals through the Midwest states., Completed different projects in the communities., Emphasized recruiting individuals for the program.