Ryan Dahl
Cary,IL
Summary
Excel in building, coaching, and motivating cross-functional teams to achieve outstanding results. Adept at fostering a collaborative and positive work environment that encourages innovation and continuous improvement. Successfully managed teams ranging from 10 to 50 employees, consistently exceeding performance metrics and targets.
Overview
15
15
years of professional experience
Work History
Claims Team Leader
Allstate Insurance Company
05.2016 - Current
- Communicated with staff, leaders and peers to coordinate successful collaboration with other departments.
- Maintained regulatory compliance in team file outcomes.
- Submitted timely and accurate assessments of team performance to leadership with identification of areas of opportunity and outlined steps required to improve outcomes.
- Assisted with virtual training to verify process and skill consistency.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Claim New Hire Trainer
Allstate Insurance Co
01.2013 - 05.2016
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Claims Adjuster
Allstate Insurance Co
04.2010 - 01.2013
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
Education
High School Diploma -
Palatine High School
Palatine, IL06.1997
Skills
- Conflict Resolution
- Analytical Thinking
- Change Management
- Performance Monitoring
- Customer Service Orientation
- Process Improvement
- Team Leadership
- Effective Communication
- Strategic Decision Making
- Claims Management Expertise
- Problem-Solving
Timeline
Claims Team Leader
Allstate Insurance Company
05.2016 - Current
Claim New Hire Trainer
Allstate Insurance Co
01.2013 - 05.2016
Claims Adjuster
Allstate Insurance Co
04.2010 - 01.2013
High School Diploma -
Palatine High School
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