Ryan Daniels
Fayetteville,NC
Summary
Committed Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Great at multitasking and time management with the ability to adapt to new challenges. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Highly-motivated employee with strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Personal Lines Insurance Agent
Foundever
Virginia Beach, VA
12.2023 - 09.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assessed customers' insurance needs, determined coverage levels and provided quotes.
Self Employed-Delivery Driver
Uber Eats/Door Dash/Grubhub
Virginia Beach, VA
10.2022 - 12.2023
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Promoted positive customer service by delivering on-time shipments, and fully resolving issues.
Personal Caregiver
Self Employed
Norfolk, VA
01.2016 - 10.2022
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
Customer Service Rep I
Alpine Access, Sprint
Norfolk, VA
01.2016 - 11.2018
- Use billing and payment portals.
- Upheld all company policies and privacy demands.
- Answered inbound calls to facilitate customer service.
Cashier / Team Lead / Key Holder
Games N' Trade
Norfolk, VA
05.2006 - 12.2015
- Operated cash register and POS systems
- Handling repairs on consoles and hardware devices
- Provided technical support to PC stations
Education
GED -
Norfolk Technical Center
Norfolk, VA01.2016
Skills
- Detail Oriented
- Responsible Driver
- Excellent Customer Service
- Great Communication skills
- Proficient in Microsoft Office
- Organized and creative problem solver
- Safe Driving Record
- Care Planning
- Ability to preform Strenuous Activity
- POS System Operations
Volunteer
- St. Pious Church - 2006 Administrative clerical work. Groundskeeping and property facility maintenance.
Timeline
Personal Lines Insurance Agent
Foundever
12.2023 - 09.2024
Self Employed-Delivery Driver
Uber Eats/Door Dash/Grubhub
10.2022 - 12.2023
Personal Caregiver
Self Employed
01.2016 - 10.2022
Customer Service Rep I
Alpine Access, Sprint
01.2016 - 11.2018
Cashier / Team Lead / Key Holder
Games N' Trade
05.2006 - 12.2015
GED -
Norfolk Technical Center
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