Ryan Davis
Chicago,IL
Summary
Service-focused Customer Service Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
9
9
years of professional experience
Work History
Team Lead - Earner Regulatory Escalations
Uber Technologies Inc.
10.2024 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Executive Community Relations
Uber Technologies Inc.
04.2022 - 10.2024
- Responded to customer inquiries regarding accounts and account services.
- High-valued member of the team, providing consistent and knowledgeable assistance to both stakeholders and fellow agents.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Prepared and submitted regulatory file applications and supporting documentation.
Customer Service Representative
K.O. Business Solutions
12.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Dietary Manager
Healthcare Services Group Inc.
04.2019 - 12.2019
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Food Handler/Manager/Kitchen Operations Manager
Ignite Gaming Lounge
09.2016 - 04.2019
- Sourced vendors, built relationships and negotiated prices.
- Developed team communications and information for quarterly sales and menu-change meetings.
- Assessed areas of service concern and developed improvement plans.
- Organized receipts, purchases and the documentation of finished goods, packaging, materials and ingredients.
Education
Film
Columbia College Chicago
Chicago, ILHigh School Diploma - undefined
Shenandoah High School
Middletown, IN2004
Skills
- Workflow planning
- Operations Management
- Team standards
- Verbal and written communication
- Relationship Development
Accomplishments
- Two time CST Xtra Award winner.
- Customer Support Hero.
- Member of the Project Lighthouse Committee.
- Attended several roundtables regarding process improvement.
- Regularly recognized by leadership for quickly breaking down new processes and providing critical feedback for improvements.
Goal
To continue developing my career within the company, using what I've learned to help others grow alongside with me.
Timeline
Team Lead - Earner Regulatory Escalations
Uber Technologies Inc.
10.2024 - Current
Executive Community Relations
Uber Technologies Inc.
04.2022 - 10.2024
Customer Service Representative
K.O. Business Solutions
12.2020 - 01.2022
Dietary Manager
Healthcare Services Group Inc.
04.2019 - 12.2019
Food Handler/Manager/Kitchen Operations Manager
Ignite Gaming Lounge
09.2016 - 04.2019
High School Diploma - undefined
Shenandoah High School
Film
Columbia College Chicago
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