Ryan Davis
La Habra,CA
Summary
Highly motivated and technically proficient IT Support candidate with a deep, hands-on foundation in hardware diagnostics, virtualization, advanced operating systems, and network security. Proven troubleshooting mindset developed through rigorous CompTIA A+ preparation and the deployment of complex home laboratory environments. Exceptionally adaptable and customer-focused, offering a strong blend of technical problem-solving and communication skills to resolve user issues efficiently across hybrid, remote, or on-site desktop support environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Chilis' Bar and Grill
La Habra, CA
01.2024 - 03.2026
- Incident Triage & Conflict Resolution: Managed high-volume, fast-paced daily operations, acting as the primary point of contact for escalated customer issues; maintained extreme composure under pressure to resolve conflicts and restore optimal service conditions.
- Queue & Workflow Management: Orchestrated shifting team priorities, labor allocation, and task delegation during peak operational hours to ensure strict adherence to service standards and maximize throughput.
- Asset Management & Procurement: Oversaw weekly inventory auditing, vendor compliance, and supply lifecycle tracking, ensuring accurate data log maintenance and strict budget compliance.
Security Officer
Allied Universal Security Services
La Habra, CA
03.2022 - 12.2023
- Access Control: Enforced physical access controls and perimeter safety protocols to secure facilities and safeguard organizational assets.
- Incident Response & Documentation: Responded rapidly to operational incidents, executing comprehensive technical reporting and maintaining detailed event logs for management audit.
- Risk Assessment: Implemented tactical risk assessments and situational monitoring to continuously enhance building security strategies and threat mitigation practices.
Skills
- Operating Systems & Software: Windows 10/11, Linux CLI (Advanced Environment Configuration)
- Virtualization & Infrastructure: Proxmox VE Hypervisor, Type-2 Hypervisors, Docker Containerization
- Networking & Security: OPNsense Firewall Configuration, Network Traffic Isolation, TCP/IP, DNS/DDNS, Port Forwarding
- Hardware Architecture: Bare-Metal Assembly, Hardware Lifecycle, Storage Administration (BTRFS Configuration)
- Operations & Soft Skills: Incident Triage, Escalation Management, Asset Procurement, Workflow Optimization
Certification
- CompTIA A+ Core 1: Certified (Passed — Score: 750) | June 2026.
- CompTIA A+ Core 2: In Progress | Expected Completion: August 2026.
Timeline
Restaurant Manager
Chilis' Bar and Grill
01.2024 - 03.2026
Security Officer
Allied Universal Security Services
03.2022 - 12.2023